Hiawassee- Sales Associate

Retail Sales Associate

Job Summary: The Retail Sales Associate is responsible for delivering excellent customer service, assisting customers with product selection, and maintaining the store's appearance. This role plays a key part in achieving sales goals and ensuring customer satisfaction.

Key Duties and Responsibilities:

• Greet customers and provide friendly, helpful service
• Assist customers in locating products and making purchasing decisions
• Answer questions about merchandise, pricing, and promotions
• Operate the cash register, handle payments, and issue receipts
• Maintain a clean, organized, and well-stocked sales floor
• Replenish inventory and organize displays as needed
• Follow all company policies and procedures, including loss prevention
• Assist with opening and closing duties as required
• Handle customer complaints or direct them to a manager when necessary
• Stay informed on new products, sales, and store promotions
• Smile and greet all customers who enter the department or come within a normal speaking radius of the sales associate
• Practice excellent customer service and listen intently to customer needs
• Build customer confidence by supplying product knowledge and technical assistance as it relates to the selection, use, and installation of products sold by CNRG
• Perform sales counter functions such as order entry, special orders, and price lookup
• Accept and respond to telephone inquiries from customers in a polite manner that provides the information sought by the customer
• Write sales orders and special orders using CNRG point-of-sale systems in an appropriate manner and so orders are processed completely and correctly by suppliers the first time
• Assist in cycle counting of inventory according to a schedule established by management
• Face and front product at the beginning and end of each shift, and as time permits
• Assist with customer loading of items purchased in the store as necessary
• Use CNRG Resource Center to submit instances of items with incorrect retail prices, items that will not scan properly, or items with incorrect descriptions
• Follow company safety guidelines and basic safety practices at all times
• Participate in regular store safety meetings
• Perform other duties similar to those above as assigned by the store manager's supervisor or other qualified corporate or platform representative

Qualifications: Must be able to perform each duty and responsibility in a satisfactory manner. Qualifications include previous work experience dealing with retail sales or general customer service. Must possess strong math, reading, writing, and speaking skills, and a friendly demeanor. Must possess problem-solving ability and good organizational skills, and must be able to communicate using telephone and e-mail. Basic knowledge of lumber, building materials, or general hardware merchandise is required, and specific departmental expertise is preferred. Must be able to lift and load merchandise weighing up to 100 lbs. for various amounts of time, lift and load merchandise over six feet off the ground, climb a ladder, and maneuver safely at the store. High school diploma or equivalent is preferred.

CNRG offers a range of benefits for both Full Time and Part Time employees: All levels of employment enjoy our fantastic employee discount 401k with employer match Employee Assistance Program Part-Time benefits include Paid Sick Time, Vision, Dental, Critical Illness, and an Accident plan Full-Time benefits include the additional benefits of Paid Sick Time, Medical, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance, Will prep services