System Administrator 2 - Service Desk Support

Job Title: System Administrator 2 - Service Desk Support
Job Number: 11958
Location: Vancouver, WA
Onsite: 5 days per Week
Anticipated work schedule: 7am - 4pm, Mon - Fri
On Call: Yes, rare cases, may work non-core hours
Overtime: 10%
Travel: Up to 5% for local meetings

Length: 5 years

MUST be US Citizen to be eligible to apply for Federal Background Check

Requires Real ID and or Valid Passport to interview

SUMMARY

This contract System Administrator 2 position will support the Service Desk within Operational Infrastructure and Networking & Firewall Delivery subgroups within Transmission Technology group in the Transmission Services business line. This division provides hardware maintenance and lifecycle support for the corporate Control Center and Field Management systems and networks. This division also provides General Support System (GSS) infrastructure maintenance, troubleshooting, repair, emergency response, client support, system energization/acceptance testing, and performance analysis and trending. This position will field telephone calls, voicemails and emails from corporate IT clients, resolve or refer IT issues, track issues using a central incident management application and may run various diagnostic programs for troubleshooting or monitoring purposes


POSITION RESPONSIBILITIES

• With the corporate manager / corporate technical lead oversight, perform system administration of the following systems, including the following:
• Configure applicable software and systems, maintaining local documentation, installing/updating/removing software, applying change control processes and procedures, planning and preparing for future growth, troubleshooting and resolving issues, and perform training related to the following software and systems:

• Antivirus-antimalware
• Central time distribution
• Data storage services
• Display infrastructure
• File services
• Laptops and portable devices
• Linux infrastructure
• Non-production workstations
• Patch management
• Print services
• SMTP relay services
• Software deployment services
• Virtualization infrastructure
• Windows infrastructure
• In-house developed applications

• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Perform data backups and disaster recovery operations.
• Diagnose, troubleshoot and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Configure, monitor, and maintain virus protection software.
• Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
• Load computer tapes and disks and install software.
• Design, configure, and test computer hardware, networking software and operating system software.
• Administer network security measures.
• Implement and integrate new system architecture into an existing environment
• Deploy highly available technologies such as replication, load balancing, geographic clustering
• Install and configure server hardware including operating system and additional software to configure for optimal use.
• Identify standard monitoring requirements and scripting or applying additional setting requirements.
• Troubleshoot hardware and system level problems.
• Confer with network users about how to solve existing system problems.
• Document implementation guidelines and installation guidance.
• Interpret architecture and design configurations from vendors or other teams to enable clear implementation standards and guidelines.
• Research, develop, test, and document standardized technical procedures for the deployment of server and workstation computer hardware and associated operating systems for final review and approval by corporate manager/staff.
• Respond to help desk client support calls utilizing change management software to manage the process of completing the tasks

REQUIREMENTS
Education & Experience:

• An Associate or Bachelor's Degree in in Computer Science, Information Technology, or a directly related technical discipline is preferred:

• With an applicable Associate or Bachelor's degree: 3+ years of experience is required.
• With a degree not in applicable fields or no degree: 5+ years of experience is required.

• Experience must include direct work experience in Information Technology performing System Administration

Required Skills & Experience

• A practical knowledge and experience sufficient to successfully perform Active Directory administration and troubleshooting
• Windows operating system installation, maintenance, and troubleshooting.
• Experience using PowerShell
• Administration of print servers, network printers, and basic troubleshooting of printer services.
• A working knowledge and experience sufficient to successfully troubleshoot Windows operating systems using text-based logs, windows event logs, and various utilities

Preferred Skills & Experience

• Experience setting up and administering an enterprise PKI (Public Key Infrastructure) certificate infrastructure.
• Experience administering computer systems in a 24/7 high availability operational environment.
• Linux (Bash)
• Service Desk Experience & Ticket Management
• Experience with Cisco command-line interface (CLI) for network device configuration, management, and troubleshooting.
• Experience in troubleshooting and resolving issues within complex authentication systems, such as LDAP, Kerberos, or Active Directory, and Multi-factor authentication systems.
• Software Packaging
• Security & Compliance Reporting
• Administration and maintenance of computer systems infrastructure management tools or systems including anti-virus, patch deployment, log management, software deployment and backup and recovery functions.
• Administration and maintenance of network and direct attached server technologies including SCSI, iSCSI, CIFS, and SMB technologies.
• Administration of virtualization technologies including VMWare and Hyper-V.
• Administration and maintenance of GPS time distribution systems.
• Experience administering both network and host-based firewalls.
• Experience troubleshooting LAN connectivity problems.
• Experience administering DNS in a multi-domain environment.

• Experience using specific technologies such as Splunk, Remote Desktop Services, IIS, Apache, Wireshark, Sysinternals Tools, Checkpoint Firewall, HP ProLiant server hardware, KVM hardware, PowerShell

Additional Requirements:

• Valid U.S. Driver's License is required
• May be required to carry a corporate supplied cell phone and work non-core hours when requested in emergency situations for troubleshooting.

Pre-Employment Requirement
All employment offers are contingent upon successful completion of our pre-employment screening that may include drug testing, background/criminal check, and if applicable, must meet eligibility requirements for access to classified information.


APR Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

About APR Staffing
APR Staffing was born from the merger of two well-respected technical staffing firms in Portland. ieSolutions and Data Resource Group. Both companies have recently been award winners for the Portland Business Journal's Fastest-Growing Private Companies. The two firms, now as APR Staffing, make for one of the fastest-growing and most-respected professional and technical staffing companies in Oregon and Southwest Washington.


Collaborating with our customers, we augment their workforce with technical and administrative professionals. We provide only high-caliber, professional-grade resources throughout the Pacific Northwest.