Customer Service Specialist

Mercier Consultancy MD is thrilled to invite applications for the position of Dutch Speaking Customer Support Representative, offering a fantastic relocation package to Sofia, Bulgaria. This role is perfect for customer service enthusiasts looking to immerse themselves in a vibrant culture while providing top-notch support to our Dutch-speaking clients. Key Responsibilities Offer exceptional customer support to Dutch-speaking clients across various communication channels including phone, email, and chat. Respond to inquiries regarding products, services, and company policies with accuracy and professionalism. Proactively resolve customer complaints and issues, ensuring a high level of customer satisfaction. Document all customer interactions thoroughly in our CRM system to aid continuous improvement. Coordinate with different departments to enhance customer experience and address specific needs. Stay updated on product knowledge and industry trends to provide informed assistance. Fluency in Dutch (both spoken and written) is essential; knowledge of English is a plus. Experience in customer service or support roles is highly preferred. Excellent communication skills with a friendly and professional demeanor. Strong problem-solving abilities and a proactive approach to customer inquiries. Familiarity with customer service software and CRM systems is beneficial. Able to work independently and collaboratively within a team-oriented environment. A willingness to relocate to Sofia, Bulgaria, and embrace its rich culture and lifestyle. Competitive Monthly Salary Relocation Package Fully Paid Training Health Insurance And Much More...