Retail Brand Representative

Part-Time Retail Brand Representative

We are seeking an energetic, customer-focused Part-Time Retail Brand Representative to support multiple leading technology vendors within a retail store environment. This role is responsible for driving awareness, education, and sales of Computing Category products while delivering an exceptional experience for both customers and retail associates. As a Retail Brand Representative, you will serve as the in-store expert for some of the industry's top brands, helping customers find the right solutions, training retail employees on product benefits, and creating engaging experiences that increase confidence and sales.

Responsibilities:

• Customer Engagement & Sales Support
• Engage customers in a friendly, professional, and energetic manner.
• Identify customer needs and recommend appropriate computing solutions.
• Demonstrate product features, benefits, and real-world use cases.
• Assist customers in making informed purchasing decisions.
• Promote a complete solution approach by identifying complementary products and services.
• Deliver exceptional customer service that enhances the overall shopping experience.
• Retail Employee Training & Development
• Train and educate retail associates on key product features, benefits, and selling strategies.
• Conduct informal coaching sessions, product demonstrations, and training events.
• Build strong relationships with store leadership and sales associates.
• Serve as a trusted resource for product knowledge and competitive positioning.
• Reinforce client messaging and key selling behaviors during store visits.
• Brand Advocacy & Execution
• Represent multiple vendor partners with professionalism and enthusiasm.
• Maintain current knowledge of computing products, industry trends, and competitive offerings.
• Ensure product displays, signage, and merchandising standards are executed properly.
• Gather and share marketplace insights, customer feedback, and competitive intelligence.
• Support promotional events, product launches, and special sales initiatives.
• Client Experience
• Deliver a high-quality experience that reflects positively on both our clients and retail partners.
• Create excitement around products through engaging conversations and demonstrations.
• Consistently represent client brands with integrity, passion, and professionalism.

Qualifications:

• 1-3 years previous retail, sales, customer service, or brand ambassador experience preferred.
• Interest in technology and computing products.
• Strong communication and presentation skills.
• Ability to build relationships with customers, retail associates, and store leadership.
• Self-motivated with the ability to work independently.
• Comfortable speaking to groups and conducting product training sessions.
• Reliable transportation and ability to travel locally between store locations if required.

About Us:

Typically, a mosaic is where all the pieces fit together nicely. That's not us. This Mosaic is where every piece stands out. That's because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea. As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn't just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we've spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change. The result is an idea that can spark emotion and create action whether it's a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what's next.