IT Manager/Director

Job Description

Job Description

We are looking for an experienced IT leader to oversee cloud infrastructure, DevOps practices, and production reliability for SaaS platforms in Jacksonville, Florida. This role will work closely with engineering teams to strengthen system performance, support scalable growth, and maintain secure, highly available operations. The ideal candidate brings hands-on technical depth, sound leadership judgment, and a strong focus on automation, service stability, and continuous improvement.

Responsibilities:
• Lead cloud infrastructure and DevOps operations to maintain dependable, scalable, and secure SaaS environments.
• Partner with software and R& D teams to coordinate releases, platform upgrades, capacity forecasting, and performance improvements.
• Direct 24/7 production support activities, including system monitoring, incident response, escalation management, and service recovery efforts.
• Expand automation across deployment and maintenance workflows by promoting CI/CD practices and infrastructure-as-code methods.
• Implement and uphold operational security measures such as patching, access governance, system hardening, compliance readiness, and audit support.
• Improve observability by enhancing monitoring, alerting, and reliability processes that help reduce downtime and manual intervention.
• Guide and mentor technical team members, manage on-call participation, and build a culture centered on accountability and operational excellence.
• Oversee core infrastructure and platform components, including web, database, caching, messaging, backup, network, and configuration management technologies.• Bachelor’s degree in Computer Science or a related technical discipline.
• 3–5 years of hands-on cloud operations experience, including at least 1 year leading projects or supervising technical teams.
• Practical experience supporting Kubernetes in production, with the ability to diagnose and resolve common platform issues independently.
• Strong working knowledge of middleware and infrastructure components such as Nginx, MySQL, Redis, and Kafka, including configuration and performance tuning.
• Proficiency in Shell or Python scripting for automation, administration, and operational support tasks.
• Familiarity with infrastructure-as-code and cloud automation tools such as Terraform or CloudFormation, along with CI/CD platforms like Jenkins or GitHub Actions.
• Experience with enterprise infrastructure technologies, including Active Directory, backup solutions, Cisco environments, computer hardware, and configuration management tools.
• Fluency in Mandarin Chinese and strong English communication skills for effective collaboration across global and local teams.