Account Manager

Account Manager at RilletAs an Account Manager at Rillet, you will partner closely with the post-sale and GTM team to define the standard for operational excellence within the Account Management function. Together, you'll deliver retention strategies that unlock the full value of customers' investment in Rillet's AI-native ERP.You will play a key role in owning and evolving the renewal strategy, building scalable frameworks, and collaborating closely with our Head of Customer Success and executive leadership team across both Rillet and our customers' organizations. This is a high-impact, highly strategic role where you'll directly influence product, go-to-market, and the long-term success of the business.We're primarily looking for teammates who are based near our New York City or San Francisco offices, or open to relocating. For this role, we're also open to remote candidates based anywhere in the United States. Our hybrid schedule brings office-based team members together in person on Tuesdays and Thursdays, plus one additional flexible day each week. Some roles may spend more time in the office depending on the needs of the team.What You'll DoLead commercial conversations including renewals, expansions, contract structure, and value alignment.Build and operationalize Rillet's renewal and upsell playbook, including forecasting frameworks, account plans, customer review cadences, and internal processes.Identify strategic account management opportunities based on product usage, customer goals, and gaps surfaced by the post-sale team.Collaborate closely with Accounting Success Managers to deliver seamless customer experiences and ensure all accounts are set up for renewal success.Conduct business reviews with strategic customers, highlighting Rillet's value, insights, and roadmap.Maintain accurate renewal and expansion forecasts in CRM and provide visibility to leadership.Champion the voice of the customer by identifying product gaps and surfacing insights to Product, Engineering, and Leadership.Reduce churn risk through proactive communication, expectation-setting, and strategic engagement.Who We're Looking For3+ years of experience in SaaS account management, ideally as an early hire at a growth-stage startupDemonstrated ability to own renewal cycles and run commercial negotiationsExperience building or improving processes for renewals, forecasting, or expansionFamiliarity with accounting, finance technology, or workflows supporting controllers/finance teamsStrong commercial acumen: comfortable with pricing, value articulation, and business outcomesExcellent communication and relationship-building skills, especially with senior finance leadersAbility to partner cross-functionally and drive alignment in a fast-moving environmentBias to action, ownership mindset, and high attention to detail in a fast-moving environment.The expected base salary range for this role varies by location:Tier A: OTE $220,000 – $250,000Your compensation tier is based on your primary work location. You can view Rillet's compensation zones here.Final compensation within the applicable range will depend on factors including skills, experience, qualifications, and the scope of the role. This role is also eligible for equity and benefits.Note: All official Rillet recruiting communications will come from an @ rillet.com email address. If you're contacted from another domain, please disregard the message and report it as spam.Life at RilletGrow with us. Take meaningful ownership, expand your scope, and make an impact as Rillet scales.Competitive pay and meaningful equity. Be rewarded for the value you help create.Benefits that support you. We offer competitive benefits designed to support your health, wellbeing, time away from work, family, and long-term financial goals.Better together. We value collaboration, connection, and spending meaningful time together as a team. We regularly create opportunities to connect through team meals, events, and company gatherings.