Account Manager

Account ManagerThis role is based out in New Jersey and New York. When you work at the New York Fed, you have the opportunity to make an impact in our communities and across the nation. Our mission-driven, curious, and dedicated colleagues apply their diverse perspectives and unique talents to support the strength of the U.S. economy and stability of the global financial system. At the Bank, we work full-time onsite with our teams. We believe being physically together allows us to draw on our collective strengths, while recognizing that the ability to work flexibly from time to time remains important to achieving our mission.As part of the Operations and Resiliency Group, the Reserve Bank Accounts and Services (RBAS) is responsible for the administrative, business, risk, and compliance activities related to the provision of master accounts and Federal Reserve financial services for second district customers.The RBAS team functions as the central communication and coordination liaison between the Bank's internal and external customers, with respect to on-going account management for the duration of the customer relationship.Your role as Account Manager:Reporting to the RBAS Director, your role is to manage and lead account related activities, retain and strengthen customer relationships, decision-making, planning and strategizing to ensure high-quality customers and account service and issue resolution. Work includes engagement with customers and cross Bank colleagues and stakeholders (e.g. Legal, Credit, Risk, Compliance, and Policy areas) and maintaining Federal Reserve System relationships to effectively execute these activities.This role requires the responsibility to work independently with limited supervision for a portfolio of customers with a high degree of collaboration with multiple stakeholders to drive outcomes, requiring keen attention to details, organization, and the ability to balance competing priorities.Manage end-to-end relationships for a portfolio of customers.Collaborate with internal and external stakeholders to execute business initiatives and to obtain relevant input to business actions.Demonstrate knowledge to provide guidance to stakeholders regarding Federal Reserve System account and financial services policies, practices and procedures.Accountable owner for the end-to-end processes for account opening and related on-going account maintenance activities, working with Federal Reserve System stakeholders.Prepare written reports that interpret and synthesize analyses, making connections between recommendations and the bigger picture.Contribute and/or lead bi-weekly stakeholders' meetings on account access reviews.Provide peer reviews and resolve difficult and complex problems related to account and financial services.Support quarterly Board Database reporting/reconciliations on existing and pending account requests and conduct ad-hoc querying/analysis for stakeholders.Administer the Account Request Tool (ART) to facilitate requests for Federal Reserve accounts and financial services.Participate in engagement and support for requested information/presentations for Compliance Testing/Risk/Audit review.Manage projects within the role.What we are looking for:Strong customer service, critical thinking and analytical skills, with the ability to quickly learn business and related process and work independently to deliver outcomes.Advanced collaboration, written and verbal communication skills, with the ability to effectively make connections, ask insightful questions, and synthesize information within deadlines.Strong attention to detail and good organizational skills.Understanding of internal controls and risk management practices and/or relevant disciplines (e.g. background or experience in BSA/AML and OFAC Compliance) and an interest in understanding applicability to Reserve Bank operations.Knowledge of project management methodologies and tools.Strong analytical, quantitative skills, including ability to interpret policy requirement.Advanced PC and technical proficiency (Word, Visio, PowerPoint, Excel, Access, SharePoint Online, Tableau, SalesForce, Launchpad Pro (Generative AI), and collaboration tools).Application Deadline: June 3, 2026Salary Range: $140,000 - $180,000We believe in transparency at the New York Fed. This salary range reflects a variety of skills and experiences candidates may bring to the job. We pay individuals along this range based on their unique backgrounds. Whether you're stretching into the job or are a more seasoned candidate, we aim to pay competitively for your contributions.Our Touchstone Behaviors—Communicate Authentically, Collaborate Inclusively, Drive Progress, Develop Others, and Take Ownership—help shape the culture of the Bank. They also provide a shared language for how we work together and achieve success, and they set clear expectations for leading with impact at every stage of your career with us. Learn more.Benefits:Fully paid Pension plan and 401k with Generous MatchComprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)Subsidized Public Transportation ProgramTuition Assistance ProgramOnsite Fitness & Wellness CenterAnd moreThe New York Fed expects its employees to perform their duties with honesty, integrity, and impartiality, and without improper preferential treatment of any person. Learn more about our code of conduct and conflicts of interest rules.The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.We value accessibility for all candidates and are happy to provide an accommodation or assistance.Please email us at View email address on click.appcast.io and we'll be glad to help. Please note, this is a dedicated e-mail box designed exclusively to assist applications with accommodation requests in relation to our recruiting process. All other inquires including the status of applications will not receive a response from this e-mail box.This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.This position requires access to confidential supervisory information (CSI) and/or Federal Open Market Committee (FOMC) information. Access to CSI and FOMC information is limited to U.S. citizens, lawful permanent residents, individuals who meet the definition of "protected individual" under 8 U.S.C. § 1324b(a)(3), and certain other nonimmigrants. All non-U.S. citizens authorized to access CSI and/or FOMC information must sign a declaration of intent to expeditiously become a lawful permanent resident and thereafter a U.S. citizen when eligible.Full time / Regular / Job Exempt (Yes) / Customer Experience Family Group / First (United States of America)