Bilingual Contact Center Agent

Job Description

Job Description

Bilingual Contact Center Agent

Legal Services

$19.00 per hour

Monday-Friday; Must Have Full Availability for Shifts

Remote

Contract – Start Date: July 2026

Why You’ll Love This Job:

• Structured, supportive environment with clear escalation paths and supervisor backup
• Assignment length is based on project scope – if work extends, assignments are extended; if work wraps early, the team works to place you on a new assignment

What You’ll Do:

• Answer inbound calls and handle outbound follow-ups, email, chat, and callback interactions from potential class action claimants
• Address caller inquiries with professionalism and route calls to the appropriate resource when needed
• Research available resources to provide accurate, relevant information to callers
• Identify and escalate complex issues to the research team for further handling
• Complete call logs accurately and perform administrative tasks as assigned

What We’re Looking For:

• Bilingual in Spanish and English
• 1-2 years of call center experience is a must
• Must provide your own equipment, minimum requirements are below:
  • 2 screens (laptop + monitor, desktop +2 monitors, etc.)
  • 1 headset
• Strong verbal and written communication skills – you can explain information clearly and professionally across multiple channels
• Dependable with a strong commitment to schedule adherence – this is a high-volume operation, and consistent attendance is essential
• Effective active listening and problem-solving skills – callers may be confused or distressed and will need a patient, solutions-focused rep
• Customer service orientation with a genuine focus on helping people
• Comfortable working at a workstation for extended periods in a fast-paced, high-volume remote environment
• Attention to detail when logging calls and processing information accurately

Apply Today!

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About Dawson

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