BDC Service Customer Care Representative
Gilleland Chevrolet Cadillac, Inc.
Job Description
Job Description
Description:
Join the Pit Crew: Full-Time Customer Care Service Representative!
A customer-service champion? Do you thrive on a mix of phone calls, internet inquiries, and helping customers get their vehicles serviced with a smile? Then buckle up—we want you on our team!
We're looking for a motivated and dynamic Customer Care Service Representative to be the essential link between our customers and our dealerships service department. You’ll be the voice of our initial customer experience, ensuring everyone who reaches out—by phone or internet—is set up for success and satisfaction.
Your Mission, Should You Choose to Accept:
As a Full-Time Customer Care Service Representative, your primary purpose is to respond to
internet and phone customer inquiries.
Key Responsibilities (What You'll Be Doing):
- Service Scheduling Guru: Answering incoming calls and online requests to schedule Service appointments . You'll make sure every customer and vehicle detail is verified.
- The Follow-Up Force: You'll also follow up with customers after their service or warranty work to ensure they're satisfied and inform them about satisfaction surveys.
- Internet Lead Hunter: Following up with all internet leads for the Service Department, contacting customers regarding their service inquiries or scheduling requests.
- The Go-To Backup: Assisting team members by taking over communications if they need help or are unable to optimally assist a guest.
?? What You Need to Bring (Minimum Qualifications):
We’re not just looking for a warm body; we’re looking for a sharp mind!
- Communication Skills: You must be a clear communicator who can collaborate, cooperate, and interpret information that isn't always straightforward. Excellent phone skills are a must—you'll use a positive and professional demeanor and tone.
- Tech Savvy: Manage files, and quickly learn new software and web-based platforms.
- Customer Obsessed: You must demonstrate an understanding of the customer’s request, offer solutions, prioritize tasks, and have a proactive desire to satisfy their expectations.
- Organized Planner: Ability to handle multiple tasks and varying workloads while anticipating next steps.
- Confidentiality: High sensitivity for confidential information is key.
The Details:
- Job Title: Business Development Service (All Levels)
- Reports To: BDC Manager
- Compensation: Hourly
- Position Type: Full-Time
- Typical Hours: Monday through Friday 8:00 AM to 4:00 PM, and one Saturday a month 8:00 AM to 4:30 PM.
Don't wait—apply today and help us drive success!
Requirements:Vacancy posted 25 days ago
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