Senior Manager, Service Operations & Market Execution Americas, MedTech Supply Chain

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Supply Chain Deliver

Job Sub Function:

Deliver Excellence

Job Category:

People Leader

All Job Posting Locations:

Raritan, New Jersey, United States of America

Job Description:

Johnson & Johnson MedTech – Supply Chain is recruiting for a Senior Manager, Deliver Americas Partner Management, MedTech Supply Chain, this hybrid Position is located in Raritan, NJ.

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at

Job Summary:

The Service Operations & Market Execution Senior Manager is responsible for leading the Americas regional S&OE execution capability across the Distribution Center network, covering North America and Latin America.

This role enables consistent, exception-based, and timely decision-making across distribution operations to protect service, manage operational constraints, and balance service, inventory, capacity, and cost trade-offs. The role connects site execution realities with regional business priorities, Customer Service, Deliver Planning interfaces, Partner Operations, Performance/Finance, and regional leadership.

The position is part of the Americas Regional Operations Platform and is accountable for translating S&OE governance into operating routines across sites. It ensures that short-term execution risks, demand variability, backorders, capacity constraints, logistics limitations, and service escalations are surfaced, assessed, prioritized, and resolved through the right decision forums and escalation paths.

This role does not replace global planning, Customer Service, or site operations accountability. Instead, it creates the regional mechanism to align those groups around timely execution decisions and ensures that distribution operations act as one coordinated network.

Key Responsibilities:

Regional S&OE Execution Governance

• Lead the Americas S&OE operating mechanism for distribution execution across North America and Latin America.

• Deploy and govern regional S&OE routines, decision rules, escalation paths, and execution cadences across the DC network.

• Establish clear thresholds for service, inventory, capacity, backorder, and demand/supply exceptions that require regional review.

• Ensure S&OE forums are exception-based, decision-oriented, and focused on forward-looking execution risks rather than historical performance reviews.

• Maintain alignment between site-level execution routines and regional S&OE governance so that issues are managed at the right level: site, regional platform, business, or S&OP escalation.

Short-Term Execution Control and Decision Enablement

• Lead regional visibility of short-term execution risks across distribution operations, including service performance, backlog/backorders, inventory constraints, DC capacity, labor/capacity limitations, transportation constraints, and customer-impacting exceptions.

• Coordinate cross-site responses when execution decisions affect multiple DCs, markets, customers, or business priorities.

• Enable timely trade-off decisions across service, cost, inventory, capacity, and customer impact.

• Ensure decisions are documented, communicated, and translated into executable actions by site operations, Customer Service, planning interfaces, and partner teams.

• Escalate recurring or structural deviations to the appropriate regional or S&OP forum when issues exceed agreed thresholds or indicate persistent trends.

Market and Customer Execution Alignment

• Partner with Customer Service, Deliver Planning interfaces, commercial/business stakeholders, and site operations to align service priorities and customer-impacting decisions.

• Support customer and market prioritization logic in constrained situations, including allocation, backorder recovery, expedited handling, and recovery sequencing.

• Ensure customer-impacting execution decisions are transparent, aligned with business priorities, and supported by clear operational feasibility.

• Provide regional visibility to risks that may impact customer service, service reliability, and business continuity.

• Translate market priorities into operational execution guardrails for DCs and logistics partners.

Site-to-Region Operating Integration

• Connect site-level execution routines with regional governance to ensure every DC operates within a common S&OE management framework.

• Standardize the way exceptions are identified, escalated, reviewed, and resolved across sites.

• Partner with site leaders to ensure feeder routines are in place before regional S&OE reviews, including issue preparation, root-cause clarity, decision options, and action ownership.

• Ensure regional S&OE does not become an additional meeting layer, but an integrated governance mechanism that consolidates and improves existing operational routines.

• Drive consistent visibility across the Americas network while preserving site accountability for execution.

Performance, Insights, and Continuous Improvement

• Monitor adherence to S&OE standards, escalation protocols, and decision cadences.

• Identify recurring service issues, execution bottlenecks, process gaps, and decision delays that affect regional performance.

• Partner with Ops Performance & Finance Architecture to connect S&OE decisions with cost, service, inventory, and P&L implications.

• Use S&OE insights to identify systemic issues that require corrective action, process improvement, capability building, or escalation to regional leadership.

• Partner with Continuous Improvement, Partner Operations, Network/Engineering, and Systems/Process teams to address recurring operational constraints.

Success Measures

• Consistent S&OE operating cadence deployed across Americas DC operations.

• Clear exception thresholds and escalation paths in place for service, inventory, backorder, capacity, and customer-impacting risks.

• Faster resolution of short-term execution constraints and improved decision cycle time.

• Improved visibility of service risks, backlog/backorders, capacity constraints, and operational trade-offs across the region.

• Reduced firefighting through better forward-looking execution visibility and structured decision-making.

• Stronger alignment between site execution, regional priorities, Customer Service, planning interfaces, and business needs.

• Clear documentation and communication of S&OE decisions, owners, actions, and follow-through.

• Improved service reliability, operational discipline, and transparency across the Americas distribution network.

Qualifications:

• Bachelor’s degree required (Supply Chain, Operations, Engineering, Business, or related field preferred).

• Proven experience in supply chain operations, distribution, logistics, or customer service operations within multi-site networks.

• Experience defining and leading governance models, decision frameworks, and escalation mechanisms.

• Strong analytical skills with the ability to make trade-off decisions under pressure and ambiguity.

• Demonstrated ability to lead across functions and geographies in a matrixed environment.

Language Requirements:

• English: Fluent (required)

• Spanish and/or Portuguese: Preferred

Key Competencies:

• Exception-based decision-making

• Service, cost, inventory, and capacity trade-off management

• Cross-functional influence

• Operational governance and discipline

• Data-driven problem solving

• Matrix leadership

• Bias for action and follow-through

• Regional execution leadership

• Decision-making under constraint and ambiguity

• Governance and policy deployment

• Stakeholder influence and cross-functional collaboration

• Customer and market execution mindset

• Standardization, adoption, and process discipline

Geographic Scope & Travel

• Regional responsibility for North America and Latin America .

• Travel as required to support execution alignment and regional priorities.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via , internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

Required Skills:

Preferred Skills:

Analytical Reasoning, Business Alignment, Collaboration, Continuous Improvement, Demand Forecasting, Developing Others, Distribution Management, Distribution Resource Planning (DRP), Financial Competence, Inclusive Leadership, Leadership, Lean Supply Chain Management, Operational Excellence, Order Management, Organizing, Procurement Policies, Sales and Operations Planning (S&OP), Strategic Supply Chain Management

The anticipated base pay range for this position is :

$122,000.00 - $212,750.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year

Holiday pay, including Floating Holidays –13 days per calendar year

Work, Personal and Family Time - up to 40 hours per calendar year

Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave – 80 hours in a 52-week rolling period10 days

Volunteer Leave – 32 hours per calendar year

Military Spouse Time-Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: -