Bilingual Customer Service Agent (Tolling)

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

 

Are you a great communicator who enjoys helping others and solving problems? We’re hiring Bilingual Customer Service Agents to join our on-site team and support  inbound customer service operations . In this role, you’ll assist callers with inquiries, resolve disputes, process payments, and provide accurate information in a professional and courteous manner.

This is an  entry-level, on-site position with  paid training , full benefits, and opportunities for advancement. If you’re reliable, eager to learn, and ready to grow your career in a supportive environment, we want to hear from you!

 

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Handle inbound and outbound customer contacts in a timely and professional manner
• Listen actively to understand customer needs and resolve issues effectively
• Research internal systems to locate missing information and coordinate with other departments as needed
• Follow client-specific processes and maintain a courteous, professional tone
• Use technology and tools to manage customer accounts and process claims
• Accurately document all customer interactions in the appropriate systems
• Follow all required scripts, policies, and confidentiality protocols
• Escalate complex issues to the appropriate team or manager
• Ensure first-call resolution through effective problem-solving
• Stay current on program updates by attending training and reviewing materials
• Meet all attendance and schedule requirements

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: 

• Must be 18 years or older
• High school diploma or equivalent
• Strong  written and verbal communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with strong time management skills
• Skilled in problem-solving, conflict resolution, and customer empathy
• Able to multi-task, stay organized, and work independently
• Team-oriented with a strong customer-first mindset
• Comfortable in a fast-paced, dynamic environment

Preferred (Not Required):

• 1+ year of experience in  customer service ,  technical support ,  inside sales ,  back-office ,  chat , or  administrative support
• Experience working on  state or federal programs