Clinical Call Center Coordinator

Clinical Call Center Coordinator

Our client, a leading Insurance Company is looking for a Clinical Call Center Coordinator for an initial duration of 02 Months Contract Remote Role. Position Type: Hourly Contract Position (W2 only).

Job Schedule: Monday - Friday anywhere from 8am to 8pm ET. Must work east coast hours. Pay rate is $17/hr. Must have experience with inbound and outbound call center. HEDIS background a plus.

Job Description Clinical Call Center Coordinator Essential Functions:

• Responsible for facilitating the scheduling of appointments for members with the use of effective communication, technology, and customer service skills
• Responsible for informing members regarding the program benefits
• Collaborate with internal call center and HEDIS team regarding workflow process improvement, document management, and abstraction education
• Other duties, as assigned

Job Specifications Typically has the following skills or abilities:

• 1-3 years of call center experience
• Excellent oral and writing skills
• Critical thinking skills
• Must be organized with the ability to keep accurate notes and records
• Demonstrated ability to articulate goals, plan and implement processes, and meet deadlines
• Good analytical skills and the ability to problem-solve creatively, objectively, and rapidly
• Excellent organizational and interpersonal skills
• Operational knowledge of managed care or healthcare plans, team members, and clinical staff
• Ability to work in a time-sensitive environment
• Proficient with computers, including Microsoft Office and data management systems
• English and Spanish bilingual

Preferred Skills:

• Experience with HEDIS activity coordination and working with Managed, Acute, Provider Care environment
• NCQA and HEDIS experience

Compensation: The hourly rate for this position is between $15-$17 per hour. Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate]. Benefits: Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.