Administrative Assistant

Administrative Assistant

Phoenix, AZ, United States

New York, NY, United States

Job Description

Administrative Assistant, US Wellness

The American Express Wellness Center provides high-quality medical services and support to colleagues, both onsite and virtually, promoting health and well-being through accessible, efficient, and compassionate care.

The Administrative Assistant is a customer-facing role within the Global Well-being team in Colleague Total Rewards and Well-being (CTRW), providing front office coordination and operational support for the Wellness Center. Reporting to the Nurse Manager, this role supports the medical staff and helps deliver an exceptional experience for colleagues, visitors, and business partners.

The ideal candidate is an organized, proactive self-starter with strong attention to detail, communication, and problem-solving skills. This individual can effectively manage multiple priorities and deadlines, exercise sound judgment and discretion, and collaborate with colleagues at all levels of the organization. A strong commitment to customer service, colleague privacy, and teamwork is essential, along with an interest in health and well-being and a willingness to support team initiatives and special projects.

Responsibilities

Responsibilities:

• Support front office operations, including colleague reception, visitor coordination, phone coverage, maintaining an organized and welcoming Wellness Center, and providing administrative support to the nursing staff.

• Deliver exceptional and empathetic service to colleagues while maintaining confidentiality and adhering to privacy requirements.

• Administer the department's self-service scheduling system, including appointment scheduling, confirmations, required documentation, wait-time monitoring, troubleshooting, and scheduling support for the Healthy Living Team (Dietitian, Healthy Minds, and Pharmacist).

• Coordinate and proactively manage multiple calendars, including scheduling meetings on behalf of medical staff with a high level of discretion and professionalism.

• Coordinate medical records and legal requests, including subpoenas, in accordance with established processes and privacy requirements

• Manage incoming calls, and emails, appropriately prioritizing urgent and time-sensitive matters and responding or routing requests as needed.

• Partner with Administrative Assistants across U.S. Wellness Centers to promote consistency in processes, procedures, and priorities.

• Coordinate staff meetings and events, including meeting logistics, room reservations, catering, security, and other arrangements.

• Manage invoices, payments, and expenses, including Corporate Purchasing Card and Concur transactions, ensuring accurate and timely processing.

• Coordinate procurement and operational needs, including medical and office supplies, equipment, technology, workspace, and facilities-related requests.

• Demonstrate strong attention to detail, organization, and accountability while managing multiple priorities and meeting deadlines in a fast-paced environment.

• Support ad hoc projects and team initiatives as directed by leadership.

Qualifications

Qualifications Include:

• Ability to work on-site at the Wellness Center five days per week, Monday through Friday, from 8:00 a.m. to 5:00 p.m.

• High level of integrity required for handling sensitive and confidential information

• Excellent communication skills, both written and oral; strong interpersonal and collaborating skills

• Team player who is dependable and enthusiastic

• PC skills in Microsoft Outlook, Word, PowerPoint, DocuSign, Excel

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values (

and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site (

.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the "Know Your Rights (

" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window:

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.?

Job Info

• Job Identification26013517

• Job CategoryHuman Resources

• Posting Date09/02/2026, 06:35 PM

• Apply Before09/17/2026, 03:55 AM

• Job ScheduleFull time

• Job ShiftDay

• LocationsAMEX 18850 North 56th Street, Phoenix, AZ, 85054, USAMEX World Financial Center, New York, NY, 10285, US

• Salary Range$31.49 - $49.28 hourly + bonus + benefits

• Career AreaCorporate Functions

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