Solutions Engineer

A Better Built World At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc. For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s. That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution. This idea is resonating. Since we launched in 2021, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started. About the Team & How We Work Solutions Engineers sit at the intersection of product, integrations, and customer operations and play a critical role in making sure our customers successfully launch and scale on Miter. You'll work closely with our Launch, Product, and Engineering teams to remove technical roadblocks, design integration strategies, and help customers navigate complex decisions across their business systems. You'll also flex into the sales process to support technical discovery and help our most complex prospects understand how Miter fits into their tech stack. This is a high-impact, highly visible role for someone who loves solving hard problems and building things that scale. What You’ll Do Diagnose and resolve technical roadblocks during customer implementations — including configuration challenges, integration issues, and complex workflow design Partner with Launch Managers, Product, and Engineering to scope technical requirements, evaluate feasibility, and implement lightweight solutions when possible Support pre-sales by participating in technical discovery, evaluating integration requirements, and delivering tailored demos for complex prospects Build and maintain internal documentation on integration patterns, product workflows, and recommended technical configurations to scale knowledge across the team Develop repeatable approaches for common technical challenges so the broader team can move faster What You’ll Need 2-3+ years in a customer-facing Solutions Engineer or technical implementation role Experience working with APIs and system integrations, with the ability to analyze and design data flows across multiple platforms Strong troubleshooting skills across technical workflows and configurations, including comfort reading and interpreting API specs and technical documentation Ability to explain complex technical concepts clearly to both technical and non-technical audiences Strong cross-functional collaborator — comfortable working across Product, Engineering, Sales, and Launch Calm under pressure with a bias toward practical, scalable solutions and comfort navigating ambiguity Experience with construction industry software, accounting systems, or ERP integrations (e.g. NetSuite, Sage, Viewpoint) is a plus Our Interview Process Recruiter Screen Hiring Manager Interview Team Round Interview Take Home Assignment + Presentation Final Executive Interview Our Benefits Competitive Compensation: We offer competitive (well above "market") salary, commission, and equity packages. Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs. 401(k) Retirement Plan: Company-matched contributions to help you plan for your future. Unlimited PTO: Take the time you need to recharge and be your best self. Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents. Learning & Development: We offer every employee an annual educational allowance to explore external professional development. Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs. Community: Multiple company-wide and team-specific off‑sites per year. Hybrid vs. Remote Approach We believe the magic of Miter comes from working side by side. We also believe in work flexibility. For roles that are listed as hybrid, our approach is 3 days a week in the office giving us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach. Otherwise, for roles listed as remote or in other cities where we don't have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company-wide and team-specific off‑sites! Equal Opportunity Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. #J-18808-Ljbffr