ServiceNow CSM Engineer

SCC - ServiceNow Developer (809838) Location: Richmond, VA Hybrid Interview mode: Web Cam Only

Job description: The State Corporation Commission (SCC) is seeking a ServiceNow Developer to design, build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.

Responsibilities Include:

• Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements
• Build secure, reliable integrations using REST, SOAP, webhooks, Integration Hub, MID Server, and related technologies
• Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows
• Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB
• Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile
• Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions
• Troubleshoot complex platform, integration, data, and performance issues
• Apply development standards, security controls, automated testing, code review, source control, and release-management practices
• Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities

SCC - ServiceNow Developer (809838)

Required / Desired Skills

Skill Required / Desired Response ( Candidate Years of Experience) Amount of Experience ServiceNow development and configuration Required 4 Years JavaScript and ServiceNow client-side and server-side scripting Required 3 Years API integration design, security, and troubleshooting Required 2 Years REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring Required 2 Years ServiceNow ITSM processes and modules Required 2 Years Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing Required 2 Years ServiceNow data models, tables, reference relationships, and CMDB Required 2 Years User-centered solution design, accessibility, security, and maintainability Required 2 Years Testing, code review, source control, and release-management practices Required 2 Years Analytical, troubleshooting, documentation, and communication skills Required 3 Years Collaboration with technical and non-technical stakeholders Required 3 Years Employee Center, Service Portal, UI Builder, and configurable workspaces Required 2 Years ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search Required 2 Years Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification Required 2 Years Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine Desired 2 Years Automated deployment pipelines, Agile delivery, and DevOps practices Desired 2 Years

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