Help Desk/Desktop Support Analyst

Job Description

Job Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support and contribute to daily IT operations for a growing team in West Chester, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving user issues, maintaining stable technology environments, and supporting a broad range of desktop and infrastructure needs. The role combines front-line end-user assistance with routine administrative and operational work across core IT systems.

Responsibilities:
• Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues.
• Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency.
• Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings.
• Review system notifications and help investigate operational issues affecting desktops, servers, or connectivity.
• Assist with scheduled patching activities, system upkeep, and other recurring maintenance tasks that support environment stability.
• Provide support for server-related operations and contribute to broader IT administration responsibilities as assigned.
• Work closely with IT leadership and technical team members to address daily support demands and assist with smaller improvement initiatives.
• Support end-user computing environments built on Microsoft Windows and help maintain consistent service desk performance.• Hands-on experience in help desk or desktop support within a business IT environment.
• Working knowledge of Active Directory administration, including user access and permission updates.
• Familiarity with Microsoft Windows 10 and general Microsoft Windows troubleshooting.
• Ability to diagnose and resolve common hardware, software, and connectivity problems.
• Experience managing service desk tickets and responding effectively across multiple support levels.
• Strong communication skills and a customer-focused approach when assisting end users.
• Comfortable balancing routine operational tasks with day-to-day issue resolution in a team setting.