Business and House Manager

Sound Theatre Company is seeking a Business and House Manager to work directly with the Co-Artistic Directors, the board and a growing staff. This position is full‑time, 35‑40 hours a week, and will pay $28.00/hour. The role reports to the Co‑Artistic Directors and will play a key staff position in a growing theatre company, helping to move the company forward in business administration, sales, audience engagement and customer service. The new position combines two formerly part‑time positions into one full‑time role that comes with benefits. Benefits include one week of paid vacation, one week of non‑paid vacation, access to partial health benefits, medical and family leave as required by state law, and $500 annually for professional development. Core Duties and Responsibilities Business, Finance & Administration Management Manage banking and process income and outgoing expenses (accounts payable and accounts receivable) with our IC accountant. Maintain appropriate documentation for all revenue and expenses. Maintain Customer Relationship Manager (CRM) ticket sales and fundraising data – collaborate with marketing and development teams (Audience View/Ovationtix). Work with our accountant, Co‑ADs and the Board Treasurer to monitor budgeted vs. actuals and update cash flow analysis. Process bi‑weekly payroll through Gusto. Manage the Sound Theatre Google Suite operations. Monitor general e‑mail address and phone messaging system. Complete annual reporting and renewals (business licenses, insurance, memberships). Assume selected Human Resources management alongside Co‑ADs. Set up, attend and sometimes lead digital staff meetings every Tuesday at 10 a.m. Provide information and documentation for development and marketing as needed, particularly as it relates to other business management tasks and front‑of‑house tasks. Front of House Management Facilitate all ticket sales, concession sales and financial reconciliation from all transactions. Be present at the theatre for approximately 50 evening and matinee events a year; set up 90 minutes before curtain and shut down at end of show. Production schedules are typically Thursday‑Sunday with occasional Mondays and single‑weeknight events. Oversee Concessions Manager, stocking, sales and reporting of concession sales. Manage volunteer staff when needed and available. Greet audiences to check in at performances and maintain relationships and communications with patrons as appropriate. Work with STC and TPS staff to maintain lobby and performance spaces during performances as per rental agreements. Additional Duties and Responsibilities Take on other areas as the employee gains experience and expertise, depending on interests and company needs. Possibly direct the work of a volunteer or hourly staff member instead of completing tasks personally. Liaise with board members and independent contractors (accountant, grant writer, etc.). Engage with Theatre Puget Sound (TPS) and Theatre Communications Group (TCG) and other service organizations. Physical Requirements The position will primarily require working at a computer workstation in an office or remote setting. The Business and House Manager may need to navigate non‑ADA compliant spaces, including spaces accessible only by stairs and/or ladders, and may need to manage and problem‑solve lifting and transporting objects up to 50 lbs (e.g., ladders, boxes, furniture). While parking can be expensive and limited, Seattle Center is accessible by public transportation. Traversing the large distances at the Seattle Center campus can be challenging for some people who require mobility devices. Schedule, Location, and Work Environment This position is a 35‑40 hours/week hybrid role, scheduled in coordination with the Co‑ADs and other staff. Daytime, evening or weekend times may be required but not to exceed 40 hours a week. Depending on the needs of the employee and contingent on demonstrated strong performance, flexible hours and remote work may be an option. The majority of administrative work is currently remote; a flexible workspace in the University District provides an office with three cubicles (two for Sound), a large conference table and an elevator. There is an accessible restroom. The office does not have a kitchen/breakroom, although a refrigerator is available. Sound strives for a casual, comfortable, and friendly work environment. This position will work most frequently and directly with the Co‑ADs, and will also interact with the Production Manager on a regular basis. Other staff, volunteers, or artists may visit the office for meetings. The position will also interact with contractors such as the accountant, development consultants, and board members, primarily through e‑mail or phone. Sound Theatre Company is an Equal Employment Opportunity organization. All qualified candidates will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law. We strongly encourage applications from members of underrepresented groups. #J-18808-Ljbffr Theatre Puget Sound