Production Support Engineer
Tata Consultancy Services
Overview Production Support Engineer at Tata Consultancy Services. You’ll support Salesforce-based platforms and customer-facing integrations. Responsibilities Support Salesforce-based platforms and customer-facing integrations. Troubleshoot Sev1/Sev2 incidents and provide RCA. Participate in testing and validation of new software releases. Assist in implementing system updates and enhancements. Maintain system logs, documentation, and support records. Ensure adherence to ITIL and other compliance frameworks. Automate relevant tasks; experience with automation tools and Python is preferred. Collaborate with offshore teams and vendors; 2-3 years of experience is typical. Knowledge of incident management (ServiceNow, ITIL). Knowledge of databases (SQL, NoSQL) and monitoring tools (e.g., Dynatrace). Experience integrating Salesforce with enterprise systems. Qualifications Bachelor of Computer Science 2-3 years of related experience (vendor collaboration, Sev1/Sev2 incidents). Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
Vacancy posted 1 day ago
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