IT Support Specialist

Boart Longyear is a global leader in drilling services & products, providing innovative and reliable solutions to the mining and drilling industry. With a rich history spanning over 130 years, Boart Longyear is committed to delivering excellence in safety, drilling services, and technology. Job Overview We are looking to hire a new IT Service Desk Technician based in our West Valley City, Utah USA office. You will support internal customers and mobile devices related to IT‑related products and services. Responsibilities Support personal computers & mobile devices on Android, iOS, Mac OS, and Windows. Coordinate/provide input to technical teams and aid in developing best practice solutions Document business processes, configurations, and other associated functional specifications Support internal customers on issue resolution, requirements gathering, strategic initiatives, etc. Work and communicate effectively with an extensive IT team Occasional travel to physical locations. Driver’s license required Microsoft Skills Experience working with Microsoft Active Directory, Microsoft 365 Fundamentals including understanding of security best practices and principles Experience with the Windows OS settings and configuration Service Desk Skills Ability to follow established processes and procedures Identify critical system issues with large‑scale impact to the business and elevate them appropriately Tracking of all work via ticketing system PC hardware and software troubleshooting and problem solving Mobile Device Administration Skills Understanding of device connectivity to internet and corporate networks Knowledge of Android, iOS and Windows Mobile and associated apps and configuration requirements Project/team oriented (must be able to work in a team‑driven environment and take additional responsibilities as required) Self‑motivated and able to work alone Customer focused Continuous improvement and system enhancement focused Positive and pleasant attitude Education and Experience Basic understanding of networking principles, practices and technologies, especially the TCP/IP protocol suite, including working knowledge of DNS, WINS and DHCP Bachelor’s Degree in Computer Technology, or equivalent, or corresponding work experience Minimum of 2+ years of experience with Microsoft Systems Compensation, Benefits and Perks A strong compensation plan Medical, vision, and dental program Retirement program Employee recognition rewards program (BRAVO) Employee assistance program Job Details Job Family: Drilling Services Pay Type: Salary Employment Indicator: Employee Boart Longyear is an Equal Opportunity Employer. We appreciate all applicants from all backgrounds; only those selected for interview will be contacted. #J-18808-Ljbffr