Executive Assistant and IT Coordinator

Job Description

Job Description

Join the Fun at Hamburg Overhead Door! ????????

Hamburg Overhead Door is seeking a highly organized, dependable, and technology-comfortable Executive Assistant & IT Coordinator to support the President and serve as the company’s first point of contact for routine technology needs.

This is a unique hybrid position combining executive administrative support, company-wide coordination, and first-line IT troubleshooting. The ideal candidate enjoys solving problems, is comfortable with technology, follows through without repeated reminders, and is willing to handle both important projects and the small tasks that keep a business running smoothly.

The purpose of this role is to remove routine administrative and technology-related work from senior leadership so the President can focus on strategy, growth, people, and moving the company forward.

The Executive Assistant and IT Coordinator handles routine technology issues internally and coordinates with the company’s outside managed IT provider when advanced support is required.

Why You’ll Love It Here:

Hamburg Overhead Door offers a comprehensive benefits package, including:

• Health, dental, and vision insurance, with a medical opt-out credit available.
• 401(k) with employer match and vesting opportunity.
• Flexible Spending Accounts and Health Savings Accounts.
• Voluntary benefits.
• Paid time off.
• Paid holidays after 90 days.
• Professional development opportunities.
• A stable, established company and collaborative working environment.

If you're ready to work hard, gain valuable executive assistant and IT related experience, and join a fun, dynamic team—this is your chance!

What You’ll Be Doing:

Executive & Administrative Support

• Provide day-to-day administrative support to the President.
• Handle routine administrative tasks that do not require executive-level involvement.
• Prepare information, documents, and materials for meetings.
• Maintain organized files, lists, trackers, and follow-up items.
• Assist with company forms, registrations, correspondence, and miscellaneous paperwork.
• Coordinate small purchases, employee/customer gifts, and company-related orders.
• Forward job photos, documents, and other information to the appropriate employees, customers, vendors, or partners.
• Assist with employee and company events, special projects, and other initiatives.
• Help organize recurring responsibilities and ensure assigned administrative items are completed.
• Communicate with employees, vendors, and outside partners on behalf of the President when appropriate.
• Help protect the President’s time by determining which routine matters can be handled without executive involvement.

IT Support & Technology Coordination

• Serve as the first point of contact for routine employee technology issues.
• Troubleshoot common problems involving:
  • computers and laptops
  • monitors and docking stations
  • printers and scanners
  • company cell phones
  • email
  • internet connectivity
  • basic software and application issues
• Assist employees with routine technology questions and equipment setup.
• Coordinate the purchase, replacement, setup, and distribution of company computers, phones, monitors, and accessories.
• Assist with technology-related employee onboarding and offboarding.
• Maintain an organized inventory of company technology and equipment.
• Open, coordinate, and follow up on service tickets with the company’s managed IT provider.
• Monitor unresolved IT issues and make sure they are brought to completion.
• Perform basic equipment reboots, resets, and troubleshooting when appropriate.
• Help maintain simple technology instructions, procedures, and internal documentation.
• Assist with implementation of new systems, software, and technology.
• Identify recurring technology problems and recommend practical improvements.
• Know when an issue can be handled internally and when it should be escalated to outside IT professionals.

Company-Wide Support

• Be available to office employees and managers during normal business hours for routine administrative and technology needs.
• Help reduce unnecessary interruptions to senior leadership.
• Assist departments with small projects and coordination needs when capacity allows.
• Help document basic procedures and SOPs.
• Identify recurring administrative problems and suggest ways to make processes more efficient.
• Support company initiatives that improve organization, communication, and employee productivity.
• Other duties as necessary or assigned.

What We’re Looking For:

• High school diploma required
• Education in an IT related field preferred
• 3+ years of progressively responsible experience in executive support, office administration, IT coordination/help desk support, or a combination of related experience.
• Experience setting up computers, phones, printers, monitors, and office technology.

· Experience working with an outside IT provider or managed service provider.

· Familiarity with Google Workspace or similar business productivity platforms.

· Familiarity with AI tools and in using technology to improve efficiency.

· Experience creating procedures, checklists, or SOPs

· Strong organizational and time-management skills.

· Excellent follow-through and attention to detail.

· Comfortable troubleshooting everyday technology issues.

· Strong written and verbal communication skills.

· Ability to prioritize multiple requests and work independently.

· Professional judgment and discretion when handling confidential information.

· Strong computer skills and willingness to learn new systems.

· Resourceful problem-solver who is comfortable researching solutions.

· Willingness to handle both large projects and small routine tasks.

· Ability to work effectively with employees at all levels of the organization.

Physical Requirements:

The physical demands described below are representative of those required to perform the essential functions of the job, with or without reasonable accommodation. The position primarily involves office work and prolonged sitting, talking or hearing, use of hands and fingers, close visual work, and repetitive computer use. The employee may fairly often stand, walk, reach, push or pull, stoop, kneel, crouch, climb stairs, and visit active job sites. The employee may also:

• Frequently lift or exert force up to 10 pounds; occasionally up to 25 pounds. 
• Typical office noise ranges from quiet to moderate. Job-site conditions may vary and require appropriate personal protective equipment.

 

Ready to take the leap? Submit your resume today, and let's get you started on a fun, fulfilling career with Hamburg Overhead Door!

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