Collections Specialist

Collections Specialist (Open)

Location: Lawrenceville, GA - Sever Rd - Cust. installations

How Will You Contribute and Grow?

The Collections Specialist is responsible for communicating with customers to collect on past due accounts including but not limited to resolution of cash related disputes. Cash application related disputes would constitute no more than 20% of the day to day responsibilities. The shift will be M-F, hours differing based on business needs.

We are looking for you!

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment.

Key Responsibilities & Duties

• Proactively manage a diverse portfolio of commercial accounts to maximize collection efforts and reduce delinquency.
• Engage with customers via phone and email to resolve past-due balances and account discrepancies while providing excellent customer service.
• Maintain accurate documentation of all collection activities and communications within High Radius.
• Collaborate with Sales, Cash Applications, and Operations departments to ensure efficient account management and timely issue resolution.
• Review and recommend account adjustments, credit memos, and order holds or releases based on customer credit status.

Are You a Match?

Required Qualifications:

• At least 5 years of commercial collection experience
• Strong verbal and written communication and customer service skills and a quality mindset.
• Good organizational and people skills; the ability to work and navigate within a complex organization.
• The successful candidate must have a strong "customer service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.

Preferred Qualifications:

• An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.
• The ability to adapt to a rapidly-changing environment and understand/utilize new technologies and tools.

Your Differences Enhance Our Performance

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.