Customer Operations Representative

Customer Operations RepresentativeAccelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.Compensation for this role is $21.64 per hour. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.As the Customer Operations Representative, you will maintain reports, track shipments, and solve issues that arise, ensuring that our customers have a positive experience.What your day-to-day will look like:Support Sales with managing the branches key accountsEnter loads and confirm notes about the status of shipmentsSchedule pickup and delivery appointments with warehouses and customersTrack the status of shipments from inception to delivery, and communicate with the customer on the status of the shipmentsHandle any issues that arise on shipments and share information and updates with the customerEnter information into the Transportation Management System (TMS) and prepare loads for accounting; ensure that entries are accurate and completeCommunicate all shipment, billing or follow-up issues to the Sales Manager and Carrier Operations GroupPrioritize the daily workload and focus of your accounts, including load entry, tracking and reportingMonitor report cardsAt a minimum, you'll need:Excellent verbal and written communication skillsSelf-motivated work style with the capacity to work well with minimal direct supervision or in a team environmentThe ability to work in a fast-paced environmentIt'd be great if you also have:1 year of sales or customer service experience1 year of related experience and/or training, and a general understanding of the transportation industrySolid attention to detail and follow-up skills with experience identifying and resolving problemsOur BenefitsCompetitive payPaid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave401(k) retirement plan with up to 5% company matchInsurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnityEmployee Assistance Program (EAP)Tuition reimbursement, adoption assistanceTax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending AccountHealth Reimbursement ArrangementOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.