Customer Service Representative

The Customer Service Representative is responsible for providing CFMOTO customers (typically end-users), and potential customers with product information, and support for questions and complaints regarding products. Emphasis is on world class customer service that is a competitive advantage and contributes to the growth of the business. Responsible for maintaining a high level of customer service, professionalism and projecting a positive image of CFMOTO Powersports Acts as a liaison between the customer and CFMOTO Operations Identifies process improvements that facilitate a high level of customer satisfaction internally and externally. Proactively communicates in a timely manner with external dealers/customers about order verification, order status, pricing, shipment status, accounting and quality issues. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests. Communicates, confirms, and conducts follow up regarding service support issues such as, but not limited to: parts, manuals, flat rates, vehicle status, and training. Promotes dealer/customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues. Responsible for answering Company’s main phone line and directing calls to appropriate person and / or department. Special projects as assigned Qualifications Education & Experience Required High School diploma or equivalent 2 – 4 years previous experience in similar role Proficient with Microsoft Suite (Excel, Word, Outlook, PowerPoint) High level negotiation and dispute resolution skills Ability to work in a fast paced and changing environment Education & Experience Preferred Powersports industry knowledge/experience strongly preferred Additional information All applicants must be eligible to work in the US Core business hours are Monday – Friday, 8 am – 5 pm; ability to work required hours onsite Working conditions are normal for an office environment #J-18808-Ljbffr CFMOTO USA