Senior Technical Account Manager

Senior Technical Account Manager (TAM)We are looking for a dedicated, ambitious, curious and self-driven Senior Technical Account Manager (TAM) to join the US Customer Success team. The TAM is the most accountable individual for a customer's adoption journey -- end to end, from onboarding through full production use. You will pair deep technical fluency with the executive presence to build lasting relationships with analysts, directors, and CISOs, and you'll own the cadence of QBRs/EBRs that turn technical wins into renewed and expanded business.As an advocate you will usher customers through the maturity journey, use your technical expertise to solve issues, and help our customers achieve their security operations and threat intelligence goals. You will bring a combination of technical expertise and customer relationship skills to the table and be comfortable flexing in either direction as the situation requires.By using your knowledge of CTI and SecOps, you'll provide technical advice to ensure customers use the technology effectively. You will have an intimate knowledge of your customer's environment, have a robust knowledge of the Anomali Platform, and understand the opportunities and challenges our customers face. You will monitor usage, create custom dashboards, make best practice recommendations, prove ROI and value, and build reference accounts. The TAM is instrumental in providing feedback and insight to our internal technical teams for emerging needs, continuous improvement, and undiscovered opportunities.Duties & Responsibilities:Serve as an Anomali Platform power user; help our customers achieve success with the technologyOwn and drive the customer's adoption lifecycle from onboarding through full production maturity, serving as the single accountable owner of that outcomePlan and lead QBRs/EBRs with analyst, director, and CISO level stakeholders, translating technical usage into business value and security outcomesIdentify expansion and renewal risk signals from usage data and stakeholder relationships, surfacing them to CSM/AE partnersAddress customer's technical requests; proactively identify and resolve issuesProvide advice, guidance, and technical know-how to ensure successful usage and adoptionManage customer expectations while holding them accountableBe your customer's advocate and internal championPromote advocacyTrack key account metrics; communicate progress to internal and external stakeholdersEngage with the Onboarding Engineers to ensure a smooth transitionEngage with Technical Support to ensure speedy resolution of customer issuesEngage with Engineering to resolve customer reported issuesPartner with Sales to ensure an exceptional customer experienceEngage with Product Management to promote customer feature requestsQualifications Skills and Experience Requirements:Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree.Demonstrated experience presenting to and building trust with senior security leadership (Director/VP/CISO level), including running QBRs/ERs that connect technical adoption to business outcomesCustomer-first attitude; a listener who is customer-oriented and attentive to their needsProven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas:SOARSIEMFirewallsEDR / XDRSecurity Controls & LogsSignificant experience working in enterprise accounts, SecOps, and Threat IntelExpertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc.) including implementation, configuration, integration and optimizationStrong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc.)Experience in managing multiple stakeholders and projects as a lead and team player. Adept influencer at the senior executive level.Critical thinker with problem-solving skills; enjoys solving technical and challenging issuesWorks well under pressure with a high tempo of operationsExceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiencesExperience in using tools like Gainsight, SalesForce, and JIRAWilling to travel up to 25% of the time.This position is not eligible for employment visa sponsorship. The successful candidate must not now, or in the future, require visa sponsorship to work in the US.Equal Opportunities MonitoringIt is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, religion, sex, age or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented.If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at View email address on click.appcast.io.