Housing Focused Case Manager

Job Description

Job Description

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Position Purpose and Summary 

Permanent housing is not simply a destination — it is the foundation from which recovery, stability, and forward momentum become possible. For participants living in interim housing, the path to that foundation requires skilled guidance, consistent support, and someone committed to making it happen. The Housing-Focused Case Manager is that person.

Working under the supervision of the Program Manager, the Housing-Focused Case Manager provides individualized, housing-first case management to participants in Hope the Mission's interim housing programs. This role prioritizes rapid placement into permanent housing using low-barrier, harm-reduction, and trauma-informed approaches — and is directly accountable for the documentation, engagement, and cross-team collaboration that makes those placements possible. The goal is not just to find someone a home. It is to shorten their time in shelter, strengthen their readiness, and build the stability that allows them to stay housed once they get there.

Primary Duties and Responsibilities 

Housing-Focused Case Management

• Provide individualized, housing-focused case management using Housing First, low-barrier, and trauma-informed approaches with a primary emphasis on rapid permanent housing placement.

• Conduct participant assessments to identify housing barriers, preferences, and eligibility for housing resources and subsidies

• Develop, implement, and regularly update Housing Action Plans with clear, measurable goals oriented toward permanent housing placement

• Maintain active, regular contact with participants focused on housing progress, problem-solving, and motivation

• Support participants in understanding tenant rights, lease obligations, and expectations for successful tenancy

Housing Navigation & Placement

• Assist participants with all housing navigation activities including applications, referrals, document collection and verification, housing interviews, unit viewings, lease signings, and move-in logistics

• Communicate consistently with partnering housing navigation agencies to ensure participants are actively accessing housing services

• Coordinate move-in assistance resources including deposits and other housing supports as available

Documentation & Compliance

• Document all services, participant contacts, and housing activities accurately and on time in HMIS or agency-approved data systems in compliance with contract obligations and internal standards

• Ensure all HMIS data is updated within 48 hours of participant contact or activity

• Track and report housing outcomes including referrals, placements, length of stay, and program exits

• Adhere to all agency policies, procedures, and safety protocols including incident reporting and grievance procedures

Collaboration & Coordination

• Collaborate with Housing Navigators, Data Coordinators, Assistant Program Managers, Program Managers, and external housing partners to support participant housing progress

• Participate in case conferences, supervision, housing case reviews, chart reviews, and team meetings as required

• Coordinate with site staff, operations, and leadership to address housing-related concerns that may impact participant stability while in interim housing

Other Duties

• Conduct field-based work as needed, including off-site housing appointments, unit viewings, document collection, and landlord meetings

• Support specific populations — individuals, families, or Transitional Age Youth — based on program assignment

• Work flexible schedules including occasional evenings or weekends based on participant and housing availability needs

• Support interim housing staff with wellness checks, de-escalation, and unit compliance as needed

• Perform other duties as assigned

Skills & Competencies

• Strong housing-focused problem-solving, navigation, and participant engagement skills

• Ability to manage a caseload with competing priorities and deadlines

• Excellent written and verbal communication skills

• Strong documentation and organizational skills with consistent attention to detail

• Ability to work collaboratively within multidisciplinary teams

• Professional boundary-setting and sound ethical decision-making

• Proficient in HMIS, Client Track, Microsoft Office Suite, and basic computer applications

• Strong understanding of contract compliance, program accountability, and outcomes measurement practices.

• Ability to lead with integrity and uphold organizational mission, values, and service philosophy.

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, or equivalent  experience

• Minimum one (1) year of experience in homeless services, housing navigation, or case management OR Minimum three (3) years of experience working with individuals experiencing homelessness or similar populations

• Knowledge of Housing First, Harm Reduction, Trauma-Informed Care,, and motivational interviewing practices

• Knowledge of HUD guidelines, subsidized housing programs, and Coordinated Entry System preferred

• Experience with HMIS or similar data systems is preferred

Mandatory Requirements