Account Manager - Commercial Print & Finishing

The Role This is a relationship ownership and account management role within a fast-paced manufacturing environment. You will serve as a primary relationship owner for assigned commercial print accounts—helping customers navigate projects from quoting and production coordination through delivery, issue resolution, and long-term account development. This role requires strong commercial judgment, operational awareness, and the ability to balance customer expectations with manufacturing realities. You will work closely with estimating, scheduling, production leadership, sales leadership, company ownership, CSR support staff, and operations teams to ensure accounts are managed proactively and professionally. The ideal candidate is relationship-oriented, operationally disciplined, growth-minded, and interested in becoming deeply knowledgeable in commercial print finishing operations and estimating. Key Responsibilities Own and manage assigned commercial print and finishing accounts Build trusted, long-term relationships with commercial print buyers, production teams, and leadership contacts Serve as the primary point of contact for customer communication and account coordination Partner closely with estimating, scheduling, production, and CSR support staff to ensure smooth execution Support quoting efforts for repeat and rerun work while continuing to learn internal estimating and manufacturing workflows Develop familiarity with estimating processes and manufacturing capabilities to support internal estimating resources over time Coordinate proactively with internal CSR support staff on operational execution and issue resolution Manage customer expectations, timelines, approvals, samples, and production communication Resolve issues calmly and professionally alongside internal support teams Educate customers on print finishing processes, capabilities, and best practices Identify opportunities to strengthen relationships and responsibly grow existing accounts Maintain strong communication and follow-through across both customer-facing and internal teams Account Growth & Business Development This role focuses primarily on managing and growing existing commercial print relationships. Most accounts will be assigned through existing company relationships, referrals, or ongoing business development efforts. Candidates who can develop new business opportunities will have the ability to grow their compensation and account portfolio over time; however, this is not a heavy cold-calling or hunter-style sales role. Success in this role includes deepening customer relationships, expanding account engagement, and positioning the company as a long-term manufacturing partner. Customer & Field Engagement This role includes regular in-person customer visits throughout the Milwaukee and Chicago commercial print markets for relationship management, issue resolution, sample delivery, and account development. The position is primarily on-site in Bristol, WI to support close collaboration with internal teams and production operations. What Success Looks Like (6-12 Months) Customers trust you and enjoy working with you Accounts are organized, proactive, and positioned for long-term growth Internal teams receive clear, actionable information supporting operations Issues are resolved proactively and professionally Confident support of rerun and repeat-job quoting activities Stronger, deeper customer relationships Solid understanding of internal estimating, production, and finishing workflows Customers increasingly rely on the company as a trusted manufacturing partner We value operational discipline and team members who help protect production quality, communication, and execution standards. Required Qualifications 5+ years of experience in commercial print, print finishing, packaging, or related manufacturing environments Strong understanding of print terminology, production workflows, and manufacturing operations Experience working directly with commercial printers and production-focused customers Ability to learn quickly and adapt in fast-paced environments Strong relationship management and communication skills Confidence handling difficult conversations professionally and calmly Ability to manage multiple customer programs and shifting priorities Experience using print MIS systems Strong operational awareness and commercial judgment Strong Pluses Exposure to finishing processes such as lamination, die-cutting, mounting, or UV coating Experience in high-volume manufacturing print environments Estimating, quoting, or pricing experience Experience working with brands, agencies, or large print buyers Ability to identify account growth opportunities Experience supporting payment or collections discussions Culture & Fit The role requires strong cross‑functional collaboration and consistent communication across customer-facing and operational teams. The ideal candidate is steady under pressure, customer‑focused, operationally disciplined, and capable of balancing relationship management with manufacturing realities. We Value Accountability Direct Communication Patience Commercial Judgment Team‑first Mentality Operational Discipline Follow‑through Growth Mindset #J-18808-Ljbffr W3Global