Wellness Coordinator - Part-Time

Wellness Coordinator – Part‑Time Hydration Room – Fremont, California, USA Are you energized by a fast‑paced, boutique, guest‑focused environment? If you’re highly organized, detail‑oriented, and excellent at time management, the Wellness Coordinator role at Hydration Room could be the perfect fit. This position is ideal for professionals with experience in high‑end customer service or premium hospitality who deliver polished, elevated interactions and anticipate guest needs. Why You’ll Love This Role As a Wellness Coordinator, you’ll be the first point of contact for patients, creating a warm, refined, and service‑driven experience from start to finish. You’ll check in patients, verify paperwork, answer questions, offer refreshments, assist the Registered Nurse (RN), schedule appointments, and process payments – providing elevated, high‑touch service with clear, professional communication. Familiarity with POS and scheduling systems is a plus. Responsibilities Partner with and support the RN in providing care to patients in a fast‑paced environment Assist the RN in opening and/or closing the clinic each day Perform basic administrative, clerical, and technical tasks to coordinate patient care Manage phones, including answering calls, returning missed calls from off‑hours, and documenting calls in a timely manner, as needed Work with the RN to maintain clinic and nursing supplies inventory by checking stock, anticipating needed supplies, and recording delivery receipts Learn and have a basic understanding of provided treatments Promote service packages and memberships Maintain compassion and kindness for all patients Always maintain client confidentiality and dignity Ensure a safe, secure, and clean environment for patients by following clinic cleanliness protocols Assist in the training of new staff members Notify the Support Center of any facility issues that need addressing Deliver five‑star customer service to ensure our patients have a positive experience in the clinic Perform other clinic duties as required or assigned by clinic management, the RN, or physician Uphold standards of behavior as defined by the company’s core values, code of conduct, and operational guidelines Requirements High school diploma or equivalent 2+ years of experience in a high‑volume patient or customer service environment 1+ year in high‑end customer service or boutique hospitality – preferred Schedule flexibility between 8:00 a.m.–8:00 p.m. Availability to work a minimum of one weekend shift per week Commitment to work at all listed locations Physical Requirements Ability to sit at a desk for prolonged periods while supporting patients, answering calls, and completing work on a computer Ability to stand for prolonged periods of time, if needed Must be able to traverse the entire facility Must be able to lift up to 15 pounds at times Compensation & Benefits Pay: $23.00 base hourly rate + tips (average of $1–$4 per hour) Locations covered: Burlingame, Cow Hollow, Mill Valley clinic locations Paid Time Off/Vacation Time for full‑time team members Insurance: Medical, dental, vision, paid life insurance, and other voluntary benefits for full‑time team members 401(k) for part‑time and full‑time team members Career development opportunities Exclusive perks: Complimentary IV and injection therapy benefits Flexibility scheduling accommodations Parental leave program for full‑time team members This job description indicates in general terms, the type and level of work performed as well as typical responsibilities. The duties described are not to be interpreted as all‑inclusive or specific to any employee. The description is not intended to limit or modify the right of any manager or supervisor to assign, direct, and control the work of employees. An ability to competently perform all essential functions of the position, with or without reasonable accommodation, is a basic requirement of all positions at Hydration Room. Hydration Room is an equal opportunity employer and will make reasonable accommodations in accordance with applicable law so that qualified employees can perform the essential functions of the job. Nothing in this job description changes the at‑will employment relationship existing between Hydration Room and its employees. Hydration Room reserves the right to amend this job description at any time. #J-18808-Ljbffr