Inside Sales Administrative Coordinator

Job Description

Job Description

Overview

Role Overview

Parker and Sons is looking for an Inside Sales Administrative Coordinator. This person plays a critical operational support role within the Inside Sales Department. This position is responsible for managing the day-to-day administrative functions that support Lead Generation, Service Recovery, and Sales Recovery operations. This role focuses heavily on reporting, communication, process coordination, documentation management, and departmental organization to ensure leadership and team members have accurate and timely information. The Administrative Coordinator serves as the operational backbone of the department by maintaining reports, tracking performance metrics, assisting with payroll and spiff documentation, handling departmental communications, monitoring systems, and ensuring administrative tasks are completed efficiently and accurately. This position is not responsible for coaching team members, conducting disciplinary actions, or directly managing employee performance. Instead, the role supports leadership by helping streamline operations, maintain accountability systems, and improve departmental organization and communication flow. The ideal candidate is highly organized, detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced call center environment.

Keeping you comfortable with expert heating, cooling, plumbing and electrical service Since 1974. Parker & Sons has been serving homeowners and businesses for over 50 years and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. Serving Maricopa, Pinal, and Gila Counties, Parker & Sons continues after all these years to maintain an A+ rating with the Better Business Bureau and even won the BBB Torch Award For Ethics (Twice!)

What's In It For Me?

• Market Value Compensation $22-$24/hr (DOE)
• Robust PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

• Generate and distribute daily, weekly, and monthly departmental reporting to leadership.
• Maintain and update departmental spreadsheets, trackers, dashboards, and reporting tools.
• Assist leadership with tracking KPIs including dial averages, booking percentages, revenue reporting, run rates, and lead generation metrics.
• Monitor departmental inboxes and respond to administrative requests in a timely manner.
• Maintain accurate employee attendance records and assist with timekeeping documentation.
• Process and organize payroll-related documentation including spiff tracking and reporting.
• Assist with maintaining department schedules, coverage plans, and staffing updates.
• Monitor team chats and assist with routing questions or concerns to the appropriate leadership personnel.
• Maintain organized records of departmental documents, reports, action plans, and process updates.
• Assist leadership with preparing presentations, reports, meeting agendas, and operational summaries.
• Update and distribute policy, process, and procedural changes to the department.
• Review CRM records, job summaries, and customer follow-up documentation for completeness and accuracy.
• Assist with onboarding coordination and new hire administrative setup.
• Coordinate interview scheduling and candidate communication when needed.
• Assist with submitting refund requests and routing operational escalations to the appropriate departments.
• Monitor customer review platforms such as Podium and BBB and escalate concerns to leadership when necessary.
• Support department projects, incentive tracking, contests, and operational initiatives.
• Maintain confidentiality regarding employee information, reporting, and departmental operations.
• Perform additional administrative duties as assigned by leadership.

Qualifications

Required Knowledge, Abilities, & Skills

• Strong organizational and multitasking abilities.
• 2-3 years experience in a similar sales coordinating position
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Strong proficiency in Microsoft Excel, Microsoft Office, Google Workspace, and reporting systems.
• Ability to work efficiently in a fast-paced environment with shifting priorities.
• Strong problem-solving and time management skills.
• Professional communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Experience working with CRM systems, reporting dashboards, and administrative tracking tools preferred.
• Customer service and call center experience preferred.

Physical Demands

This position requires prolonged periods of sitting, computer usage, and occasional movement throughout the office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.