Product Owner - ServiceNow

Job Description

Job Description

ServiceNow Pla tform Product Owner | $115 ,000 - $125 ,000 Per Year | Direct Hire

What Matters Most

• Competitive Pay of $115,000 - $125,000 per year based on experience
• Flexible Hybrid Schedule (50% onsite after initial training period)
• Location: Omaha, NE
• Direct hire opportunity with long-term career growth and stability
• Highly visible enterprise platform ownership opportunity
• Chance to help expand and modernize an enterprise ServiceNow environment
• One of Omaha’s most respected and stable employers

Job Description

We are seeking a Product Owner with strong hands-on ServiceNow experience to help drive enterprise platform enhancements and technology initiatives. This role will partner with business and technical teams to prioritize work, manage platform improvements, and support Agile delivery efforts across the organization. Strong candidates will bring experience with enterprise ServiceNow implementations, platform expansion initiatives, CMDB/Discovery functionality, and ITSM processes. The organization is looking to expand ServiceNow beyond traditional ticketing capabilities and further leverage the platform across multiple business areas.

Responsibilities:

• Partner with business leaders, technical teams, and stakeholders to define product priorities, roadmaps, and platform initiatives
• Manage and prioritize the ServiceNow product backlog, user stories, and enhancement requests
• Translate business requirements into actionable functional requirements and Agile work items
• Support enterprise ServiceNow platform expansion efforts, including new modules, workflows, and automation initiatives
• Coordinate Agile delivery activities including sprint planning, backlog refinement, release planning, and retrospectives
• Collaborate with development, QA, infrastructure, and operations teams to ensure successful solution delivery
• Assist with platform governance, prioritization, and cross-functional coordination of ServiceNow initiatives across departments
• Support CMDB, Discovery, and ITSM-related process improvements and platform enhancements
• Monitor sprint progress, dependencies, release timelines, and delivery risks using Agile management tools
• Facilitate communication between technical and non-technical stakeholders to ensure alignment and transparency
• Contribute to continuous improvement efforts related to Agile processes, workflow automation, and enterprise platform maturity

Qualifications and Requirements:

• Bachelor’s degree in Information Technology, Business, Computer Science, or related field preferred
• 5–7+ years of hands-on ServiceNow experience in enterprise environments
• Experience supporting or participating in enterprise-scale ServiceNow implementations or platform expansion initiatives
• Strong understanding of ServiceNow modules such as ITSM, CMDB, Discovery, Asset Management, Service Catalog, or related capabilities
• Experience helping mature, expand, or operationalize ServiceNow environments beyond basic ticketing functionality
• Background in Product Ownership, Business Analysis, Agile delivery, Scrum leadership, or related roles
• Experience working within Agile methodologies such as Scrum or Kanban
• Familiarity with software development lifecycle (SDLC) processes and enterprise application delivery
• Experience using Agile/project management tools such as Jira, Azure DevOps, Rally, or similar platforms
• Strong communication, stakeholder management, facilitation, and organizational skills
• Ability to coordinate initiatives across multiple departments and technical teams
• Experience supporting user acceptance testing, release coordination, and solution delivery activities
• ITIL certification or equivalent IT service management experience
• Experience with CMDB governance, Discovery, Service Mapping, or IT asset management initiatives
• Familiarity with enterprise workflow automation and process transformation efforts
• Experience working within large enterprise or highly regulated environments
• Exposure to continuous integration, release management, or modern DevOps practices
• Insurance or financial services industry experience is a plus

Work Authorization & Employment Status Requirement
Applicants must be legally authorized to work in the United States. We are not able to sponsor or assume responsibility for employment visas, including but not limited to H-1B, now or in the future. We also cannot accept C2C (Corp-to-Corp) or third-party candidates.

Benefits and Perks:

• Benefits: Medical, Dental, Vision & More
• Holidays and Vacation Paid Time Off
• Competitive 401(k) + Company Match
• Training & Development
• Advancement Opportunities

Your New Organization:

This well-established organization offers a strong foundation of financial stability while maintaining a collaborative, close-knit culture. With a long track record of success, the company promotes innovation, teamwork, and professional growth within a supportive and engaging environment.

Your Career Partner:

The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.

In the spirit of pay transparency, we want to share the base salary range for this position is $115,000 - $125,000 per year, not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth