Systems Administrator II (Tier III)

Job Description Systems Administrator II (Tier III) Remote-Centric Hybrid, Nashville, TN AMSURG is a nationally recognized leader in the strategic and operational management of ambulatory surgery centers with medical specialties ranging from gastroenterology to ophthalmology and orthopedics. With more than 250 surgery centers across the U.S., we partner with physicians and health systems to deliver the highest standards of patient care and quality. Benefits: At AMSURG, we offer benefits at the speed of your life. Our wide range of health and welfare benefits allow you to choose the right coverage for you and your family. Qualifying employees are eligible to enroll on the 1st of the month, following 30 days of employment. AMSURG offers a variety of health and welfare benefit options to help protect your health and promote your wellbeing. Benefits offered include but are not limited to: Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking & HSAs, and a matching 401(K) Plan. Paid Time Off: AMSURG offers paid time off, 9 observed holidays, and paid family leave. You accrue Paid Time Off (PTO) each pay period and depending on your position and can earn a minimum of 20 days and up to 25 days per calendar year. Position Summary: The Systems Administrator II (Tier III) participates in major incident management, escalated ticket resolution, and problem management. The Systems Administrator II (Tier III) participates in the support of a diverse range of systems including server hardware and software, network infrastructure, backups, enterprise healthcare solutions, and user-facing technologies to ensure that AMSURG’s healthcare-focused IT systems remain operational and efficient. Work Schedule: This position is offered on a Remote-Centric Hybrid basis with the anticipation that our Systems Administrator II (Tier III) is able to attend onsite bi-weekly meetings. Our office is located in the Green Hills section of Nashville. Essential Duties and Responsibilities: Act as the first responder for major incidents, coordinating with other staff to resolve high-impact issues. Communicate effectively with stakeholders during major incidents, providing timely updates and post-incident reports. Assist in root cause analysis and ensure incidents are documented and reviewed for continuous improvement. Manage escalated tickets from Tier 1 and Tier 2 support teams, providing advanced troubleshooting and resolution. Use diagnostic tools to identify and resolve complex technical issues in a timely manner. Collaborate with other IT teams to resolve cross-functional issues and elevate to higher tiers when necessary. Identify and analyze recurring issues to prevent future incidents and improve service reliability. Work with senior administrators to develop and implement long-term solutions. Maintain detailed records of problem resolutions and lessons learned. Perform routine maintenance and administration of server hardware, software, and network systems. Support enterprise healthcare applications, ensuring uptime and performance requirements are met. Manage backup systems, ensuring data integrity and recoverability. Assist in deploying and configuring new IT systems and technologies. Provide technical support for user-facing technologies, including desktops, laptops, and peripherals. Support healthcare professionals in using specialized healthcare IT solutions. Deliver excellent customer service, ensuring user issues are resolved efficiently. Create and maintain detailed technical documentation for IT systems and procedures. Generate reports on incident trends, system performance, and other key metrics. Interface with other internal teams, vendors, and consultants to review and implement system changes. Participate in training and development programs to enhance skills and knowledge. Participate in on-call rotation and after-hours maintenance. Adhere to and promote information systems security policies, standards, and procedures, and report any suspicious activities. Exhibit our company values of: Care Deeply Inspire Joy Be Curious Pursue Extraordinary Embrace Change Instill Trust Qualifications: Ability to set up, configure, and support internal and/or external networks. Develop and maintain all systems, applications, security, and network configurations. Troubleshoot network performance issues. Create and maintain a disaster recovery plan. Recommend upgrades, patches, and new applications and equipment. Develop and maintain documentation of systems, applications, and networks. Provide technical support and guidance to the Support team and users. Demonstrate ability to follow through without direct supervision. Participate in on-call support schedule for 24-hour support structure. Guide and instruct members of IT on technology, applications, process. Sometimes lead and direct the work of others. Demonstrated ability to shift between multiple tasks/projects, so a certain degree of creativity and latitude is required. Strong written, oral, and interpersonal communication skills. Able to communicate effectively with non-technical staff and members of interdisciplinary teams. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Experience working both independently and in a team-oriented, collaborative environment. Education and Experience: Bachelor's Degree from four-year College or University and 4 or more years of related experience; or equivalent combination of education and experience. Broad knowledge of Windows Desktop/Server operating systems and Microsoft Office Suite. Experience with setup, repair and modification of Windows PC desktops and laptops, printers, and other peripherals. Knowledge of networking fundamentals with experience in a Help Desk/Desktop/Server Support environment. Certificates and Licenses (Optional): CompTIA A+, Network+, Server+ Windows Azure and Server Certifications Sophos Certification We are an Equal Opportunity Employer. We do not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations. Must pass a background check and drug screen. #J-18808-Ljbffr