Bilingual Patient Coordinator - English & Spanish

Front Desk Patient Coordinator

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patientsand our team. Every employee plays a vital role in living out our promise: We care. You belong.

Community Clinic is seeking a front desk Patient Coordinator for our Primary & Specialty Care Clinic in Siloam Springs, AR. The Patient Coordinator serves as the first point of contact for patients within the Clinic, providing a cordial greeting and ensuring the patient's needs are met in an effective, positive way. Must have strong computer skills, excellent communication, organizational ability, and be comfortable in a fast-paced environment. Spanish language ability is required. The schedule for this role is full-time, Monday - Thursday 7:30 AM - 5:00 PM, Friday 7:30 AM - 12:00 PM and occasional Saturday 8:00 - 12:00pm.

Responsibilities

• Provides exceptional customer service during all aspects of a patient visit to Community Clinic.
• Ensures patient information is entered into the electronic medical record (EMR) accurately and updated regularly for all patients.
• Ensures patient payments are collected, posted correctly to accounts and collections are balanced daily.
• Coordinates with Patient Financial Services on required patient information in the EMR, payments and insurance inquiries.
• Schedules patient appointments appropriately, based on patient needs, provider requests and approved scheduling guidelines.
• Maintains a clean and orderly work environment to ensure the professional appearance of the Clinic at all times.
• Keeps management team informed of all activities and on goings in the medical clinic.
• Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH and OSHA.

Skills

• Ability to perform cash, check and credit card payment transactions with accuracy.
• Ability to work and function independently and within a team.
• Strong interpersonal skills and the ability to work effectively with people of all backgrounds.
• Knowledge of computer software such as Microsoft Office Software.
• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High school diploma or equivalent required.
• Bilingual Spanish/English is required.

Why Join Community Clinic?

• Be a part of a mission driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid time off and Holidays
  • Employee Discounts for Care