Licensed Insurance Customer Care Representative

Job Description

Job Description

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of a Licensed Insurance Customer Service Representative. We seek a licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.

This role requires exceptional relationship building, organizational skills, attention to detail, and the ability to handle sensitive and confidential information with utmost discretion. The best candidate understands the State Farm Agency model and has market area operations acumen.

This position is only available to candidates who meet the following criteria:

1. Must have at least one year State Farm experience
2. Must have an active Property and Casualty license
3. Must be able to report to work at our Berea, OH location during agency operation hours.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.
• Identify new service opportunities with both existing and new customers.

As an Agent Team Member, you will receive...

• Hourly pay plus bonuses
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Must have at least one year State Farm experience
• Property & Casualty license
• Life and Health license
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.