Service Coordinator

Linder Industrial Machinery Company

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Summary

Responsible for assisting both Field & Shop Service supervisors.

Responsibilities

Ensure technician time and write-ups are submitted daily

Initiate work order opening and add segment to jobs as scope of the job or estimate changes

Communicate with PSRs and customers regarding revised estimates/scope of work changes

Maintain written record of communications to ensure customers are aware of scope of work to be performed

Assist with follow up to technicians on status of the assigned work order

Maintain work orders to include write-ups, eTime, job photos for Supervisor to review for closing

Maintain warranty repairs to ensure proper documentation is present for warranty claims

Provide input to Field and Shop Supervisor on employee performance reviews and training needs

Report to Field and Shop Supervisor any rework or non-productive activity on the part of technicians that occurs in both field and shop operation

Update Field and Shop Service Supervisors on problem jobs prior to invoicing

Education/Experience/Skills

High School diploma or GED and a minimum two years at Vocational or Technical School

Minimum five years' experience as a heavy equipment Technician

Proficient computer skills

Excellent interpersonal skills

General knowledge of maintenance, repair, parts department functions, and customer needs

Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.