Service Coordinator

Service Coordinator - Building Service

ColonialWebb is seeking a highly organized, Excel-savvy Service Coordinator to support our Building Service team in Chesapeake, VA.

This is a fast-paced, operations-critical role where you will manage scheduling, dispatching, purchasing, and customer communication for 10-15 Service Technicians. If you thrive in structured environments, can juggle multiple priorities without dropping the ball, and enjoy being the central hub between customers and field teams - this could be the role for you.

Who We Are

ColonialWebb is a full-service MEP (Mechanical, Electrical, and Plumbing) contractor with over 50 years of delivering high-quality solutions to commercial customers. Our teams specialize in New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. We are deeply committed to our people, our culture, and developing long-term careers.

Why Join ColonialWebb?

• Competitive pay range of $24 to $30 with overtime opportunities
• 401(k) with company match
• PTO + paid holidays
• Comprehensive medical, dental, vision, life & disability coverage
• Employee Assistance Program
• Referral incentives
• Clear career progression into Senior Coordinator or other Service Administration roles

What You'll Do

• Develop and maintain short- and long-term schedules for 10-15 Service Technicians
• Meet weekly with Service leadership to review workload, capacity, and priorities
• Schedule and dispatch technicians for service calls, repairs, and inspections
• Communicate directly with customers throughout the lifecycle of service work
• Create and manage purchase orders; proactively track material shipments
• Ensure technicians are fully equipped with information and materials to complete work
• Support incoming service calls and generate work orders
• Manage multiple active jobs simultaneously while maintaining accuracy and urgency

What We're Looking For

• Experience in service coordination, dispatching, or project support within a contractor environment (mechanical, HVAC, plumbing, electrical preferred)
• Advanced Microsoft Excel skills - comfort working in spreadsheets daily (tracking, organizing data, updating schedules, managing reports)
• Strong multitasking ability - able to manage high call volume, scheduling adjustments, and material tracking simultaneously
• Comfortable communicating directly with field technicians and customers in a fast-paced service environment
• Ability to make informed decisions independently
• Calm under pressure, especially during emergency service situations
• Strong organizational skills with high attention to detail

EOE M/W/Disability/Vets

Veterans and those with previous military experience are encouraged to apply.