Customer Service Triage Specialist

CS Triage Specialist

The CS Triage Specialist processes inbound orders from our referral sources through Medforce Command Center via Main Fax, E-mail or Web Portal. The CS Specialist creates a task and/or workflow through Medforce and triages all documents to the appropriate department or Medforce bin. Triage Specialist may be required to offer additional support to CS team at manager's discretion depending daily work volume.

Requirements

• High School Diploma or equivalent
• At least 3 years' experience as a Customer Service Representative (CSR) in an inbound/outbound customer service center is strongly preferred
• Customer service experience in a Respiratory/Home Medical Equipment company is strongly preferred
• Must have good PC skills, especially the MS Office suite

Job Responsibilities, included but not limited to:

• Provide our clients with timely and accurate information, and take appropriate corrective actions regarding our services to ensure the customer and referrals have complete satisfaction
• Triage documents in accordance with company standards and other verbal and written training policies
• Follow proper procedures for accurate documentation triage of new referrals, notes, prescriptions, insurance documentation.
• Maintain referral portals by reviewing the document submissions, deciphering which documents require triage
• Perform other duties delegated at manager's discretion as Customer Service support

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to walk; use hands to finger, handle or feel; and reach with hands and arms. Requires the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies of 20 pounds but no more than 50 pounds.

Benefits & Perks?

• Comprehensive Medical, Dental, and Vision Package
• 401(k) Plan with Company Match
• Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
• Life Insurance: Standard coverage with optional enhancements
• Employee Assistance Program: Free counseling and coaching sessions
• Emotional Well-being and Work-Life Balance Resources
• Short & Long-Term Disability: Company-paid with optional supplements
• Accidental Death and Dismemberment Insurance
• FSA and HSA: Manage healthcare expenses
• Commuter Spending Programs
• Volunteer and Engagement Opportunities
• Employee Referral Bonuses
• Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.