Bilingual Patient Appointment Coordinator

Job Description

Job Description

Description:

Be the calm, bilingual voice that guides patients to life-saving breast imaging — M-F, daytime only.

Women's Imaging Specialists

is hiring a full-time

Bilingual Patient Appointment Coordinator

for our

Cumming, GA

, Scheduling Department. We’re an elite women’s imaging organization with 18 locations and counting across GA & AL, focused exclusively on 3D mammography, breast ultrasound, and bone density.

If you’re fluent in English + Spanish, love helping people, and want M-F balance with purpose — join the team where “our passion runs pink.”

Why Coordinators choose WIS: •

Outpatient, M-F only

- Daytime shifts. FREE of weekends, nights, or holidays •

Work/Life balance is real

- Beautiful Cumming center designed for patients and staff •

Benefits start day 61

: Medical, dental, vision + PTO | 401k match up to 4% after 6 months •

Make an impact

- You’re the first step in early detection. 40-50 patients per day count on you

What you’ll do: •

Handle high-volume inbound calls

- Answer 40-50 calls/day from patients with empathy, verify info, and schedule all routine + diagnostic imaging exams •

Own accurate data entry

- Schedule in Infinitt + Doctor Connect, update insurance, notate special instructions, and document every call in the patient chart •

Coordinate across 18+ sites

- Understand custom scheduling requirements for each location and match patients to the right center •

Support Spanish-speaking patients

- Check Spanish voicemail, return calls, and translate for Billing when needed •

Maintain patient flow

- Call Worklist/Reschedule/No -Show patients during downtime to keep sites full and reduce delays in care •

Train new team members

- Have new schedulers shadow you for 1-2 days, then switch roles as they learn

What you bring: •

Required:

Fluent in English + 1 other language (Spanish strongly preferred; Portuguese or Hindi a plus) •

Required:

Exceptional customer service, positive attitude, and genuine love of people •

Required:

Detail-oriented with excellent data entry, typing, and ability to follow step-by-step protocols •

Required:

Proven attendance/punctuality + ability to work independently in a fast-paced environment •

Required:

Proficiency in Microsoft Word, Excel, Outlook, Teams + willingness to learn Infinitt EMR •

Required:

Associate degree in related discipline or equivalent, or High School Diploma/GED

and

4+ years of related experience in a physician’s office or call center •

Preferred:

Radiology/medical terminology, prior scheduling software, HIPAA knowledge

Job Details Type: Full-time, in person Schedule: Monday-Friday, daytime shifts | No weekends/holidays/on -call Location: Cumming, GA

Women's Imaging Specialists is a proud Equal Opportunity Employer. We celebrate diversity and participate in E-Verify. Pre-employment drug screening and background checks required. Requirements:

•

Required:

Fluent in English + 1 other language (Spanish strongly preferred; Portuguese or Hindi a plus) •

Required:

Exceptional customer service, positive attitude, and genuine love of people •

Required:

Detail-oriented with excellent data entry, typing, and ability to follow step-by-step protocols •

Required:

Proven attendance/punctuality + ability to work independently in a fast-paced environment •

Required:

Proficiency in Microsoft Word, Excel, Outlook, Teams + willingness to learn Infinitt EMR •

Required:

Associate degree in related discipline or equivalent, or High School Diploma/GED

and

4+ years of related experience in a physician’s office or call center •

Preferred:

Radiology/medical terminology, prior scheduling software, HIPAA knowledge