Sales Associate

About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Overview Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. Since its launch in 1980, the brand serves customers in over 400 retail and outlet stores across the United States and Puerto Rico, and through the express.com online store and mobile app. Store Name: City Creek Responsibilities The Sales Associate is responsible for providing a great in‑store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc. Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers. Follow company policies and procedures to ensure the safety of all associates and customers. Assist with product launch changes according to company SOP. Provide a great customer experience by delivering on all aspects of the customer experience model. Process transactions quickly and accurately, reducing the customers’ wait time. Positively resolve customer service‑related issues as they arise and determine resolution or, if necessary, communicate all issues and resolutions to Store Management. Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications Education: High School or Equivalent Years of Experience: 0–2 relevant job experiences – minimum 6 months Proficient in use of technology (iPad, registers) Meets defined availability criteria, including nights, weekends and non‑business hours Meets physical requirements Critical Skills & Attributes Previous retail experience preferred Customer service skills and ability to interact with customers Strong verbal and written communication skills specifically with customers, sales leadership team and associates Demonstrated collaborative skills and ability to work well within a team Benefits And Compensation PHOENIX offers a range of benefits to help protect full‑time associates’ health and long‑term financial security: Medical, pharmacy, dental and vision coverage 401(k) and Roth 401(k) with company match Merchandise discount Paid Time Off Parental leave for new moms and dads Part‑time associates may obtain individual insurance coverage from LIG Solutions, receive paid sick leave, public health emergency leave, and may participate in the 401(k) with company match. They also are eligible for an Express merchandise discount, the Learn & Earn incentive program, and voluntary benefits through YouDecide. Actual compensation offered is dependent upon a number of factors including work location, education, relevant skills and experience of the candidate. Equal Opportunity Statement Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor applicants for work visas. PHOENIX is an equal opportunity employer and does not discriminate in recruiting, hiring or any other terms of employment on the basis of any federally, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say 'Associate Relations' or send an e‑mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. Agency Notification PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR for a specific requisition, PHOENIX will not consider or approve payment to any third parties for hires made. #J-18808-Ljbffr EXPRESS