Administrative Officer, QSS

Overview The primary purpose of the Administrative Officer classification is to assist in the administration and coordination of assigned area and supervise and direct activities of the assigned clerical support area. Responsibilities Answer and clarify Quality Control, Quality Resources and Payment Accountability unit's questions to ensure policies are properly applied. Respond to written, phone or in person complaints from customers regarding errors, error rate suppression programs and fraud/overpayment investigations. Establish and monitor assignments for unit supervisor and/or staff involved in quality improvement review methodology to address internal processes and correct error-prone activities and review cases cited for errors by State Quality Control findings. Create systems designed to monitor and evaluate the effectiveness of the agency programs in reaching agency goals and objectives. Direct and supervise the Quality Control, Quality Resources, and Payment Accountability units to ensure quality customer service is provided. Plan and direct the assignment and completion of tasks and develop, implement, and monitor procedures of supervisor performance, complete performance evaluations, and make recommendations for improving skills when necessary. Interview, recommend selection and/or discharge of staff with approval of the Assistant Director, CLC. Conduct meetings and individual conferences with subordinate staff to assess area operations, identify and resolve problems and refine and enhance their management skills. Meet with other agency administrative staff, representatives of state and federal officials in the development and implementation of ongoing and special programs. Act as liaison with the County Prosecutor's office, law enforcement agencies, and other state and local agencies, coordinating activities within and outside the agency. Prepare monthly and other detailed reports of area operations outlining problems, barriers, and recommendations for interim and long-term corrective action. Prepare detailed analysis of staffing and prepare projections of staffing needs in response to workload requirements and changing agency focus. These duties are illustrative only and may involve performing some or all of these duties or other job-related duties as assigned. Supervisory Responsibilities Ability to assign, review, plan, and coordinate the work of other employees; provide instruction to other employees; maintain department standards; recommend discipline or discharge of other employees; act on employee problems; recommend and approve transfer, promotion, or salary increase of other employees. Qualifications Bachelor's degree in business or related field with three (3) years of office administration or related experience; or any equivalent combination of training and experience. Must meet background check requirements. #J-18808-Ljbffr Franklin County Department of Human Resources