Operations Administrator - Retail | Pittsburgh, PA

Operations Administrator

Ethan Allen Retail, Inc. is actively seeking an experienced retail operations professional to join our team, providing support to the Pittsburgh retail locations. This position is a full-time, client-facing position and will split time between assigned locations.

Position Summary:

Oversee the functions necessary for daily operation of 2-3 retail design businesses, including record keeping, maintenance, training and customer service. This role requires weekly travel to area locations.

Essential Duties and Responsibilities:

• Takes direction from Market Operations Leadership, and partners with Design Leadership to coordinate communications and operational procedures within the Design Center.
• Conduct daily and month-end reviews and audits of processes and transactions to ensure all are accurately recorded, reconciled and properly deposited.
• Check that all monthly batch postings have been completed prior to the month end process.
• Identify, research and resolve Accounts Receivable issues.
• Address and resolve customer inquiries by contacting factories and internal departments
• Monitor custom softgoods and window treatment workroom related transactions, logs, and review open order report as needed.
• Coordinate delivered sales and labor invoices to make sure they are booked in the same fiscal period.
• Responsible for inventory control, including: monitoring inventories at assigned locations, maintaining listing of all fixed assets, assist with cycle counts and review/research variances as needed.
• Provide direction and support to appropriate personnel and evaluate accordingly including insight to Retail Leadership for annual reviews, coaching, counseling and training.
• Coordinate facility maintenance at assigned locations.
• Manage customer service issues in partnership with the Market and Local Leadership, as well as Regional Customer Service Manager. Contribute ideas and suggestions that will improve our ability to provide exceptional service.
• Train design consultants on clean selling practices to avoid errors and reduce creation of unnecessary inventory.
• Track and take steps to improve gross margin.
• Analyze reports and put corrective measures in place to strengthen the business.
• Some weekend work is required at the discretion of immediate supervisor.
• All other duties, as needed.

Knowledge, Skills, and Abilities:

• Bachelor's degree in Business Management, or related field, with minimum of one (1) year of experience in a business environment including some experience in customer service OR High School diploma/equivalent with a minimum of three (3) years of experience in lieu of a college degree.
• Supervisory experience preferred.
• Good communications skills with the ability to make decisions and resolve customer problems. Must be well-organized, able to work independently, and handle multiple projects simultaneously.
• Must be able to use good judgment independently in responding to unusual demands or situations.
• Must possess a valid driver's license, except in limited circumstances in which the associate can establish to the Company's satisfaction that they have available, for use during all business hours, an alternate means of transportation not requiring the operation of a motor vehicle which will enable them to perform the duties of their position.

Compensation:

Competitive hourly pay combined with comprehensive benefits package including 401(k) with employer match, medical plans, dental and vision coverage, life and disability insurance, flexible spending accounts, commuter savings plans, and an employee assistance program. Benefits:

• 401(k) plan (with Employer contributions)
• multiple Medical Plans with Prescription Drug Coverage
• Health Savings Account (including Employer contributions)
• Dental Plan
• Vision Plan
• Basic Group Term Life & Accidental Death & Dismemberment
• Supplemental Group Term Life & AD&D Insurance
• Dependent Group Term Life Insurance
• Short and Long-Term Disability (Full-Time associates only)
• Business Travel Accident Life Insurance
• Flexible Spending Accounts Health Care & Dependent Care
• Commuter Saving Plans Public Transit & Parking
• Voluntary Whole Life Insurance
• Voluntary Critical Care Insurance
• Voluntary Accident Insurance
• Employee Assistance Program

The hourly wage for this administrator position ranges from $22 to $25 per hour, commensurate with experience. This role is considered a non-exempt position for purposes of federal wage-hour law, meaning you will be eligible for overtime pay for hours actually worked in excess of 40 in a given workweek.