Retail Operations Systems Coordinator

IT Ticketing Systems Specialist (Loss Prevention)

Oxford Solutions has an opening with a retail client for an IT Ticketing Systems Specialist to support loss prevention systems, service tracking, and store-level project coordination. This is a contract opportunity with a hybrid schedule (3 days onsite, TuesdayThursday; remote Monday and Friday).

This role is ideal for an early-career professional with strong Excel skills and experience working with ticketing systems, service workflows, or IT support tools.

Responsibilities:

• Track and support store installations, service requests, and ongoing maintenance activities
• Create, manage, and follow up on work orders, including researching aging or unresolved items
• Maintain accurate system data and provide regular reporting on service status and performance
• Support new store openings, remodels, and closures by updating trackers and coordinating documentation
• Assist with system validation, asset tracking, and shutdown activities for store transitions
• Help administer loss prevention systems and maintain related documentation and SharePoint content
• Collaborate with internal teams and vendors to ensure timely execution of service and project work
• Contribute to data collection, reporting, and process improvements within loss prevention operations

Qualifications:

• Prior experience working with ticketing systems
• Background in IT support, systems administration, or operations coordination
• Familiarity with tools such as Salesforce, JIRA, ServiceChannel, or similar platforms preferred
• Proficiency in Microsoft Office, especially Excel (including formula-based reporting)
• Strong organizational skills and attention to detail in a task-driven environment
• Strong communication skills and ability to collaborate across teams
• Analytical mindset with the ability to track, interpret, and report on data

This is a great opportunity for someone looking to build experience in retail operations, systems coordination, or loss prevention support within a structured, fast-paced environment.