Director, Customer Relationship Management (Utilities)

Job Description Director – Customer Relationship Management – Global Business Development Responsibilities Initiates, develops, and manages potential customer relationships. Plans, manages, and achieves customer goals and objectives for assigned customers. Leads engagement with assigned customer(s). Develops, supports, and implements market and customer relationship plans. Advises business development leadership on key customer priorities and objectives. Gathers customer intelligence to identify customer needs, requirements, and value proposition. Determines and communicates customer value propositions to company leadership and stakeholder organizations such as business development, engineering, licensing, supply chain. Directs and manages responses to customer requests, including workshops, presentations, formal RFIs, RFPs, etc. Actively supports capture activities, plan development and implementation including proposal development support. Manages one or more Business Development Managers as assigned. Performs other duties as necessary. Minimum Qualifications Bachelor’s degree in an engineering discipline or a related technical field; MBA preferred. 10+ years in nuclear or electric power generation sector project development, sales/business development, account management, industries/manufacturing. Expert level knowledge of the sales cycle in nuclear power, electric utility, industrial or process industries. Demonstrated subject‑matter expertise in nuclear new‑build programs for electricity or industrial heat production (engineering, economics, technical, licensing, finance, etc.). Practices and exhibits emotional intelligence when supervising and working with peers, customers, staff, and subcontractors. Excellent and demonstrated written and verbal communication skills, including presenting complex financial and technical material to global audiences. Excellent organization, planning and time‑management skills and ability to work independently. Knowledge of nuclear power reactor technologies and/or industrial heat/hydrogen technologies. Working knowledge of U.S. nuclear export control rules and regulations. Proficiency with Microsoft products, especially Excel and PowerPoint. Location: 530 Gaither Road, Rockville, MD Work Site Expectations: At least 3 days per week in office. Travel Expectations: 40% as needed. Hours: Standard office schedule 8:00am–5:00pm ET, Monday–Friday. Compensation: $180,000–$230,000 base salary plus an annual short‑term incentive variable based on scope of responsibility and achievement of goals. Benefits: 401(k) plan with employer match, Medical/Dental/Vision insurance, Life and Disability insurance, Paid Time Off, Tuition Reimbursement/Professional Development policy. Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We participate in E‑Verify. If interested, please contact the Human Resources Department at View email address on click.appcast.io. #J-18808-Ljbffr X-Energy, LLC