Engineering Technical Writer_26-01607
Sunrise Systems Inc
Job Description
Job Description
Job Title: Technical Content Specialist
Location: St. Paul, MN, 55114
Duration: 24 Months on W2 contract
Responsibilities:
- Develop Technical Documentation & Conduct Product Demonstrations: Create and maintain user guides, training materials, FAQs, knowledge base articles, and troubleshooting resources for customers and partners.
- Support Product Launches: Develop launch-ready support content, onboarding materials, and documentation for new products, features, and software updates.
- Enhance Customer Education: Create scalable educational resources that improve product adoption, customer success, and overall user experience.
- Collaborate Cross-Functionally: Partner with product management, engineering, and marketing teams to ensure documentation accuracy and alignment.
- Maintain Content Quality: Continuously review and update technical content to reflect product enhancements, customer feedback, and evolving business needs.
- Improve Support Efficiency: Build and optimize self-service resources that reduce support inquiries, accelerate issue resolution, and improve customer satisfaction.
- Support Business Growth: Enable the successful adoption of PixelScout, FieldAgent, and other Sentera solutions by delivering clear, accessible, and effective technical content.
- Other job duties as assigned
Required Skills/Experiences:
- Strong technical writing and content development skills.
- Ability to translate complex technical concepts into clear, user-friendly documentation.
- Excellent written communication, attention to detail, and content organization.
- Strong collaboration skills with cross-functional teams, including product, engineering, support, and marketing.
- Project management skills with the ability to manage multiple priorities and deadlines.
- 3+ years of experience in technical writing, technical documentation, content development, or customer education.
- Experience creating user guides, training materials, knowledge base articles, FAQs, and troubleshooting documentation.
- Proven ability to maintain accurate documentation in a fast-paced product development environment.
- Desired / Preferred Experience
- Experience in precision agriculture, drones, remote sensing, geospatial technology, or ag-tech.
- Experience supporting product launches and feature releases.
- Knowledge of customer support processes, onboarding programs, and self-service support strategies.
- Experience developing video tutorials, e-learning content, or multimedia training resources.
Education:
- Engineering, Marketing, Business, Management preferred but will consider candidates without a degree with 5 or more years of applicable experience
Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.
Company Description
Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.
Vacancy posted 6 days ago
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