US Customer Service Specialist (Voice Process) - Remote
Pete Organics
New York, NY
- Remote job
We are looking for an articulate and customer-focused specialist to handle phone and support tickets for our US-based eCommerce store. This remote role involves assisting customers with orders and proactively following up to resolve issues. Key Responsibilities Handle inbound and outbound calls with US customers. Resolve queries related to orders, tracking, cancellations, returns, and damages. Manage email/chat/helpdesk tickets as required. Maintain professional communication and a high level of customer service. Requirements 2+ years of international voice support experience with US/Canadian customers. Excellent spoken English, active listening, and communication skills. Comfortable working a fixed night shift (7:00 PM 4:00 AM IST). Ability to quickly learn new software and tools. Quiet home workspace and reliable high-speed wired internet. Preferred: Women Candidates Experience with Shopify, Zendesk, Freshdesk, Gorgias, Aircall, or RingCentral. Shopify experience is not mandatory; training will be provided. #J-18808-Ljbffr Pete Organics
Vacancy posted 2 days ago
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