Customer Service Specialist (Ecommerce) (Remote)
VASL
San Francisco, CA
- Remote job
Customer Service Specialist (Ecommerce)
Job Type: Full-Time, Remote
Timings: 9 PM - 4 AM (Pakistan Standard Time)
Overview: We're looking for a customer-focused Customer Service Specialist who can not only handle day-to-day support, but also help us implement AI tools to streamline and improve customer experience. This role combines hands-on support with process improvement and automation.
Key Responsibilities:
- Respond to customer inquiries via email, phone, and chat
- Assist with orders, shipping, returns, and product questions
- Manage shipments using ShipStation
- Troubleshoot delivery issues and order errors
- Process refunds, replacements, and updates
- Answer reviews
- AI & Automation (Key Part of Role)
- Identify repetitive customer questions and patterns
- Help implement AI tools and automation to handle FAQs (order status, shipping, returns, etc.)
- Create and refine response templates and knowledge base content
- Train and improve AI responses to match brand voice
- Monitor performance and suggest improvements to reduce support volume
Requirements:
- 13 years of eCommerce customer service experience
- Must be proficient in ShipStation
- Strong written and verbal communication skills
- Comfortable handling both calls and high-volume email support
- Interest or experience in AI tools, automation, or process improvement
Vacancy posted 22 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Specialist (Ecommerce) (Remote) in San Francisco, CA vacancy
$50k - $60k
A growing eCommerce wellness brand is seeking a Customer Service Representative to provide exceptional support for its customers. This full-time, remote role offers a salary of $50,000-$60,000/year, along with health benefits and a flexible work environment. Responsibilities...Remote workFull timeFlexible hoursSchool Result
United States2 days ago- ...Hobby Lobby is seeking a full-time Ecommerce Customer Service Representative to provide exceptional support to clients in our online business. This remote position requires solid computer skills and effective communication abilities. The ideal candidate will be self...Remote workFull time
MaziCTools
United States2 days ago $15 per hour
...Customer Service Specialist Thank you for your interest in joining our team! QVC Group, Inc. is a... ...via social platforms, streaming apps, ecommerce sites and TV channels, making every screen... ...inbound customer calls. They work remotely to assist customers with their orders...Remote workFull timeLocal areaWork from homeWorldwideMonday to FridayShift workWeekday work- ...Description Job Description Part-Time Ecommerce Customer Care Specialist Location: Secaucus, NJ — 100% In... ...have prior Ecommerce customer care/service experience and be able to commute to... ...office three days per week. Remote work is not available. Responsibilities...Remote workPart timeWork at office3 days per week
Dana-Co
Secaucus, NJ9 days ago - ...Job Description Job Description eCommerce Customer Service and Product Specialist Location: Concord, MA Department : Customer Experience Employment Type: Full-Time In Office (No Remote) About Swing Design Swing Design is an eCommerce-only online...Remote workFull timeWork at officeLocal area
Swing Design
Concord, MA19 days ago $19 - $25 per hour
Rental Customer Service Specialist (Level 2) Reports to: Director of Operations Compensation: $19-$25... ...experience. This can be at any location, and remote may be considered on a case-by-case... ...rentals program, and a robust ecommerce website at sportsbasement.com . We've...Remote workFull timeShift workWeekday work- ...A leading e-commerce sporting company is seeking a highly skilled Customer Service Representative to provide exceptional support. This remote position involves delivering first-call resolution, responding to inquiries, and assisting customers with orders and product information...Remote workWork from homeFlexible hours
Ezarly
United States2 days ago $28 - $30 per hour
...Complementing our physical presence, our eCommerce websites in the U.S. and... ...send accurate invoices to customers and partners in a timely... ...internal teams (sales, customer service, finance) to resolve billing... ...schedule ~4 completely remote workweeks per year. NYC...Remote workHourly payFull timeWork at officeFlexible hoursSmcp
Remote22 hours ago- VASL is seeking a Customer Service Specialist (Ecommerce) to provide exceptional customer support while implementing AI tools for process automation. This full-time remote position involves responding to inquiries, managing orders, and training AI for improved customer...Remote jobFull time
- ...retention marketing (email, SMS, and push) for direct-to-consumer ecommerce brands. We're in our ninth year and have worked with more than... ...with 2–5+ years closing B2B deals, preferably in agency services or ecommerce SaaS. Expertise in consultative selling and discovery...Remote workSeasonal work
Chronos Agency
United States1 day ago - ...and Georgia is seeking a full-time Customer Experience Specialist to join our remote team. Based in Los Angeles, CA,... ...someone who enjoys interior design, eCommerce and sales, with strong... ...and a customer-first attitude. #J-18808-Ljbffr Evolving Solution ServicesRemote jobFull time
$21 per hour
...Representative ID 2026-103021 Category Customer Service/Support Posting Location : State/... ...Country US Position Type Full-Time Remote Yes Overview Who We Are: Qualfon is... ...call center support to lead generation to ecommerce fulfillment, we support our clients and...Remote workHourly payFull timeSeasonal workLocal areaWork from home$65k - $80k
...Customer Support Specialist Alloy.ai is the Commerce Intelligence System for consumer... ...sources — ERPs, retailers, ecommerce platforms, and distributors... ...to delivering unparalleled service and fostering long-term... ...when not on vacation. Remote employees will not be considered...Remote workPermanent employmentWork experience placementWork at office3 days per weekAlloy
Washington DC15 hours ago$18 per hour
Customer Advocacy AgentLocation: San Marcos, TXSalary Information:... ...across a number of disciplines - ecommerce, retail, design, and... ...questions and provide guidance to remote CX agents.Serve as an active... ...channels as needed to maintain service levels and uphold our 100% happiness...Remote workLocal areaFlexible hours$25.14 - $30.79 per hour
...SUMMARYInteracts with IGSS retail and fleet customers via phone and email to resolve software/... ...issues with IDSS (Isuzu Diagnostic Service Systems). Monitors all retail and wholesale... ...IDSS subscription holders. Provides remote technical support over the phone and internet...Remote workWork at office$80k - $120k
...Representative Santa Barbara, CA (Hybrid) or Remote About ShipHawk ShipHawk is the operating system for modern eCommerce operationscombining warehouse management (... ...faster, reduce costs, and deliver better customer experiences. We're growing quickly and looking...Remote workLocal areaFlexible hours- ...and digital marketing. We match top talent to full‑time remote roles where they’re hired directly into client teams and... ...and nurture leads within target industries (e.g., SaaS, eCommerce, professional services) Book high‑quality discovery calls and demos for Account...Remote workFull timeFor contractors
- ...food and retail, industrial services, logistics, and more. You'll... ...identify and engage prospective customers through strategic outbound... ...experience (ideally in logistics, ecommerce, or retail tech). ~ Proven... ...401(k). Flexible PTO and remote-first culture. At Nash,...Remote workFull timeFlexible hours
Nash
Remotea month ago $500 per month
...identify and engage mid‑sized businesses, particularly within the ecommerce and fintech sectors, who can benefit from OpsArmy's... ...drive to grow into a closing sales role. Ability to thrive in a remote work setting and effectively manage time across diverse geographical...Remote workFull timeContract workMonday to Friday- ...platforms in industries such as SaaS, MarTech, FinTech, eCommerce, and digital services. Unlike an outsourcing agency, we place you directly with... ...We are hiring an Sales Development Representative for a remote appointment setting and lead follow‑up role. This position...Remote workFull timeFor contractors
$92k
...navigating the complexities of global eCommerce, including SaaS, software,... .... This position is remote, with some travel expected... ...discovery conversations, uncovering customer challenges and understanding... ...veteran, armed forces service medal veteran, or other protected...Remote workFull timeLocal areaFastSpring
Remote11 days ago- ...Customer Service Loan Specialist The QC Holdings E-commerce Department is seeking remote customer service professionals to fill the position of Customer Service Loan Specialist. This is a full-time opportunity with bonus potential. This position will secure, verify,...Remote workFull timeTemporary workImmediate start
- ...profitability-focused software toolingempowering eCommerce merchants to grow faster while staying... ...potential into AE, Partnerships, or Customer Success. What You'll Do: Outbound... ...vision insurance Flexible PTO and remote-friendly setup Career development support...Remote workDaily paidFlexible hours
$24 per hour
...Part-Time Retail Operations and Customer Experience Associate will... ...place in our NYC HQ office, then Remote Key Responsibilities:... ...teams and customers to execute service recovery when necessary,... ...Acts as a liaison to support ecommerce-related customer requests in...Remote workHourly payPart timeWork at officeLocal areaShift workSTUDS
New York, NY3 days ago$19 per hour
...GFL Environmental Inc. is hiring a Customer Service Representative to assist in selling and promoting solid waste services to businesses by... ...with appointments, tracking and quotations. The position is remote/work from home with a pay rate of $19 per hour. The...Remote workHourly payWork from homeGFL Environmental
United States2 days ago- ...MCI is seeking a dedicated customer service representative for a remote work-at-home position. You'll assist customers by resolving issues, selling products, and delivering a top-notch customer experience. Ideal candidates have a high school diploma, strong communication...Remote workWork from home
MCI
United States2 days ago - ...YE Organization in Houston, TX is looking for a Customer Service And Sales Support Representative to work from home. In this role, you will engage potential clients, identify needs, and provide tailored sales solutions, while maintaining strong client relationships....Remote workWork from homeFlexible hours
YE Organization
Houston, TX22 hours ago - ...A customer service company is seeking a Customer Service Representative to work from home. The role involves handling customer inquiries and complaints, providing information about products and services, and troubleshooting issues. While previous customer service experience...Remote workFull timeWork from home
SALUDOS.com
United States2 days ago - ...Supporting multiple brands, the full-time Remote Customer Service Specialist will assist customers with inquiries, promote products, and manage a high volume of inbound calls while working from home in Kentucky. Key responsibilities Handle a busy day of inbound customer...Remote workFull timeWork from home
Virtual Vocations Inc
United States2 days ago - ...MCI is hiring Remote Bilingual Call Center Representatives to join our customer support team. This role is ideal for individuals who enjoy working from home and providing exceptional service in English and Spanish. You will be the first point of contact for customers...Remote workWork from home
United States Digital Space LLC
United States2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Specialist (Ecommerce) (Remote). Be the first to apply!
Related searches
- online customer service assistant San Francisco, CA
- customer service rep part time San Francisco, CA
- customer support representative San Francisco, CA
- client engagement specialist San Francisco, CA
- spanish customer service representative San Francisco, CA
- customer service account specialist San Francisco, CA
- customer sales representative San Francisco, CA
- benefits customer care representative San Francisco, CA
- client service consultant San Francisco, CA
- customer experience agent San Francisco, CA