Customer Service Representative
Full-time
The HT Group
The HT Group has a medical equipment manufacturing client in Colorado Springs, CO looking for a Customer Service Representative who is experienced, energetic, and customer-focused to lead daily customer service operations, support and develop a small team, and ensure customers and sales representatives receive timely and professional service. Responsibilities:
- Lead and support a small team of Customer Service Representatives, including training new employees, reviewing work for quality, and holding team members accountable
- Receive and respond to customer phone calls, emails, voicemails, and other inquiries in a professional and timely manner
- Process customer orders and provide product information, pricing, order updates, and general support to customers and sales representatives
- De-escalate customer concerns, troubleshoot issues, and provide solutions to complex customer service challenges
- Complete invoicing, order acknowledgements, RMAs, warranty orders, freight damage claims, and other customer service documentation
- Support order entry, inventory inquiries, customer setup, sales order inquiries, and other customer service processes within Syspro
- Prepare basic customer quotes and maintain customer and quote information within CRM systems
- Coordinate freight estimates and pickups and file freight claims with shipping companies
- Maintain accurate daily logs and monitor order-entry quality to support established accuracy goals
- Partner with the sales team to provide phone, email, quoting, and general customer support
- Minimum 5 years of customer service experience
- Strong leadership skills with the ability to train, develop, and oversee a small customer service team
- Excellent written and verbal communication skills with strong attention to detail
- Ability to multitask, switch priorities, and solve problems in a fast-paced environment
- Strong organizational skills with the ability to retain information and respond quickly to customer needs
- Typing speed of approximately 40 WPM; 10-key experience preferred
- Reliable, self-motivated, and comfortable working within a small team
Vacancy posted 17 hours ago
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