Information Technology Analyst 1 (40 Hour) #260605-7603FR-001

Overview The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is accepting applications for an Information Technology Analyst 1 to join the Agency Success team in Service to the Connecticut State Library. This role offers opportunities to strengthen problem-solving abilities, expand IT expertise, and grow a career within enterprise technology. Agency Success helps agencies modernize technology, streamline operations, and improve digital services for residents. Position Highlights Monday - Friday Full time, 40 hours per week Location: 231 Capital Avenue, Hartford, CT This hybrid position is eligible to apply for telework in accordance with the Telework Policy. The Role The Information Technology Analyst 1 Will Maintain, secure, and support core systems and existing applications critical to daily operations Develop, customize, and maintain applications that improve operational efficiency and constituent services Support modernization efforts, including implementing cloud based tools, low code platforms, and improved digital workflows Support websites, portals, mobile applications, and digital submission systems that enable constituent access and engagement Ensure accessibility, reliability, and consistency of online information and digital services Assist with project implementations, platform migrations, system enhancements, and new technology rollouts Troubleshoot application issues and collaborate with technical teams to resolve problems quickly and effectively Maintain documentation, system configurations, and support procedures Knowledge, Skills and Abilities Considerable knowledge of data control functions; IT equipment and diagnostic tools Knowledge of principles and techniques of computer programming, programming languages, information systems, network environments, operating systems, and related concepts Considerable technical problem solving, logic, and analytical skills Interpersonal, oral and written communication skills Ability to install and maintain microcomputer hardware, software and network components Ability to prepare and maintain records, logs, reports, documentation, and manuals; write, test and debug computer programs; use programming development tools; and analyze and resolve simple business and technical problems Minimum Qualifications General Experience Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area. Special Experience Two (2) years of the General Experience must have been performing basic technical support work in such areas as help desk functions; installing and maintaining basic computer hardware and software; data communications, microcomputer support, production control or programming; performing any closely related basic technical support function. Note : For state employees basic technical support work is interpreted at the level of an Information Technology Technician. Substitutions Allowed College training in management information systems, computer science or information technology related area may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. A Master's degree in management information systems, computer science or electrical engineering may be substituted for the General and Special Experience. For state employees two (2) years as an Information Technology Technician may be substituted for the General and Special Experience. Successful completion of an Information Technology Analyst Trainee program approved by the Department of Administrative Services may be substituted for the General and Special Experience. Preferred Qualifications Experience troubleshooting cloud technology applications Experience using WordPress and Sitecore content management systems Experience using Microsoft Power Platform, Power Automate, Power Apps, and SharePoint Experience preparing technical documentation and written communications for system users and technical teams Experience performing workflow automation or system modernization work Equal Opportunity The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages applications from women, minorities, and persons with disabilities. #J-18808-Ljbffr State of Connecticut