Customer Service Representative

Customer Service Representative

Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus.

With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.

What we offer:

• An amazing company culture!
• Medical/Dental/Vision on the first of the month following hire.
• ESOP (Profit Sharing) and 401(k).
• Paid vacations, paid holidays and sick days.
• 100% Prepaid College Tuition for employees and their dependents.
• Employee assistance program (EAP).

Additional Compensation Details:

• $22-24.00 hour, depending on experience.
• Potential 90-day performance-based raise.
• Yearly review with possibility of increase based on performance and tenure.

Schedule:

• 5 days a week, 8-hour shifts, weekends and holiday rotations required
• Consecutive days off
• Shift start time will range from 7:00am to 9:00am

The Role:

Join our Sales team as a Customer Service Representative and help create a great customer experience every day. You'll process customer orders with speed and accuracy, pull routine reports, and be a friendly, knowledgeable go-to for questions about our products and services. You'll also partner closely with Operations, Transportation, and Sales to keep things running smoothly and make sure customers get what they need.

Essential Responsibilities include but not limited to the following:

1. Responding to Customer Requests: Timely and accurate responses are provided to customers who inquire about their order status or seek information regarding product details. This ensures customers are well informed and their needs are addressed promptly.
2. Processing Orders, Changes, and Returns: Customer orders, modifications, and returns are processed in alignment with established department policies and procedures. Maintaining consistency with these guidelines ensures reliable service and adherence to company standards.
3. Communicating Feedback: Timely feedback is relayed to the company regarding any service failures or customer concerns. This open communication supports continuous improvement and helps address issues efficiently.
4. Collaborating with Sales Team: Working in partnership with the sales team, efforts are focused on meeting and exceeding customer service expectations. This collaborative approach fosters a positive experience for customers and strengthens overall service delivery.
5. Maintaining Office Supplies and Inventories: Office supplies and inventories are managed and maintained, including monthly ordering to ensure all necessary items are available for efficient operation.
6. Welcoming Guests and Visitors: Serving as the face of the front desk, guests and visitors are welcomed with professionalism and courtesy, contributing to a positive first impression of the organization.

Required Skills and Experience:

• Ten-key by touch (fast and accurate).
• Intermediate computer skills, including accurate data entry.
• 1-2 years Customer service experience supporting customers by phone and email.
• Comfort using internal chat tools to communicate quickly and professionally.
• Ability to multitask and stay organized while capturing details accurately.
• Detail-oriented with a commitment to quality.
• Dependable and able to work the assigned weekly schedule.

Preferred Skills and Experience:

• Familiarity with the produce industry and common produce varieties.
• Experience with tools such as Microsoft Office, Tableau, and/or AS400.
• Warm, professional phone presence and a customer-first mindset.
• Adaptable and calm under pressureable to shift priorities as needs change and keep all partners informed.
• Strong written and verbal communication skills.

Additional Information:

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

Charlie's Produce is an Equal Opportunity Employer