Medical Receptionist

Job Description

Job Description

TheraCorp Behavioral Health is seeking a dependable, organized, and professional Medical Receptionist / Client Care Coordinator to join our Fairfield office.

Do you enjoy helping people, creating a welcoming environment, and being the person others can count on? At TheraCorp Behavioral Health, the Client Care Coordinators play an important role in making a difference in the lives of clients while being a valued member of a collaborative team.

At TheraCorp, we understand that reaching out for mental health care can be a vulnerable and important step for many clients. The first interaction a client has with our practice often shapes their entire experience, and we are looking for someone who takes pride in making every interaction welcoming, respectful, and professional.

As a Client Care Coordinator, you will be an essential part of our daily operations. You will be the first point of contact for clients, helping create a positive experience while supporting our clinicians and administrative team. This role requires someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in keeping things organized and running smoothly.

The ideal candidate is dependable, detail-oriented, communicates professionally, takes ownership of their responsibilities, and follows through on commitments. If you are someone who enjoys helping others, solving problems, and being part of a team where your work truly matters, we would love to hear from you.

Benefits Include:

• Health, Dental, and Vision Insurance

• 401(k) Retirement Plan

• Profit Sharing

• Life Insurance

• Paid Time Off (PTO)

Ready to Make an Impact?

Submit your resume today to join our compassionate team at TheraCorp Behavioral Health. Together, we’ll continue changing lives—one session at a time.

Compensation:

$20 hourly

Responsibilities:

• Serve as the first point of contact by greeting clients warmly, answering a high volume of phone calls, and providing accurate, timely information. 

• Schedule, confirm, and reschedule client appointments while clearly communicating TheraCorp’s policies, procedures, and payment responsibilities. 

• Maintain accurate client records, process payments, and complete daily administrative tasks with a high level of accuracy. 

• Maintain and update internal tracking systems to support organization, accountability, and efficient daily operations. 

• Collaborate closely with clinicians and administrative team members to coordinate schedules and support seamless daily operations. 

• Identify scheduling or administrative issues and communicate them promptly to ensure appropriate follow-through and resolution. 

• Maintain a clean, organized, and welcoming reception area that reflects TheraCorp’s commitment to providing an exceptional client experience. 

• Protect client confidentiality and follow all applicable privacy procedures. 

• Model and uphold TheraCorp’s core values in every interaction with clients, colleagues, and partners. 

Qualifications:

• Two years of administrative, front desk, medical office, or customer service experience preferred. Experience in a mental health or healthcare setting is a plus, but not required

• Strong organizational skills, attention to detail, and the ability to multitask, prioritize, and follow through. 

• Ability to work independently and under pressure while managing responsibilities. 

• Strong computer skills and ability to learn new software systems. 

• Excellent communication and interpersonal skills. 

• Reliable attendance and ability to work the required schedule, including three evenings per week. 

About Company

TheraCorp’s mission is to change lives, one session at a time. With skill, compassion, and creativity, we provide transformative interventions that empower couples, families, and individuals of all ages to conquer mental health challenges and thrive!