Field Service Supervisor

Job Description

Job Description

National Carwash Solutions has become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 500 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team-oriented company!

The Gig…

As a Field Service Supervisor , you will perform the general duties of a Service Technician and be responsible for general supervision of designated technicians within his/her service area.

Job Duties:

• Routinely performs the normal duties of a Service Technician
• Performs the common administrative functions required of personnel in a supervisory capacity
• Coordinates with Territory Service Manager or personnel at main office to schedule installations. Assigns and performs installations.
• Maintain up-to-date knowledge of equipment changes or modification through various resources such as training seminars, maintenance manuals, and service bulletins, or engineering documents, as well as individual research and other correspondence
• Responsible for knowing and complying with all service policies and procedures
• Keeps Territory Service Manager informed of all significant problems and progress of resolutions
• Supervises, coordinates, assists, and trains Service Technicians and PMPI Technicians
• Endeavors to maintain good employee morale, enthusiasm and cooperation
• Promotes preventive maintenance programs for present and future customers and scheduled same
• Makes periodic “courtesy calls” for all new customer locations to develop good rapport, constantly striving to provide outstanding service and ensure customer satisfaction
• Responsible for timely return of warranty parts in his/her service area
• Ensures proper inventory levels of pars and supplies are maintained in all service vehicles and warehouses
• Comply with and ensure all team members comply with all applicable OSHA, EPA, DOT, local regulatory laws, and company safety policies

Qualifications:

• High school diploma or equivalent
• Associates Degree from a two year college or technical/trade school
• Minimum of 3 years’ experience as a field technician in a related area
• Minimum of 3 years’ of Industrial Mechanical, Pneumatics, PLC experience
• Minimum of 3 years’ of Electrical Experience - including 3 phase
• Must possess excellent communication and organizational skills
• Ability to train, organize, lead, and motivate a team to succeed
• Clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years
• No impaired driving convictions within the past five (5) years and no charges currently pending
• Intermediate computer skills and email communication
• Experience in the vehicle washing industry, preferred

Physical Requirements:

• The ability to lift up to 50lbs. is required, with the ability to occasionally lift up to 75lbs., preferred
• Must have adequate sight to read blueprints and other engineering documents and/or work orders and other field service documents

Target Salary Range: $27.75 - $38.00. Actual compensation is determined by experience, education, and geographic location.

Grow your career supported by an energized and passionate team, professional development, training, flexibility and opportunities for advancement. We offer competitive wages and benefits including comprehensive health, dental and vision coverage, matching 401(k), paid time off and more.

National Carwash Solutions is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation or veteran status.