Donor Engagement Coordinator

Donor Engagement Coordinator

Organization: San Diego Rescue Mission

Location: San Diego, CA

Job Type: Full-Time

Reports To: Director of Events & Donor Engagement

Salary Range: $25 / hourly
Mission Statement

To lovingly address the needs of men, women, and children experiencing homelessness by sharing the Good News of Salvation and providing a holistic approach to rehabilitation and recovery.
Position Summary

The Donor Engagement Coordinator (DEC) is a member of the Development & Community Engagement (DCE) team and is responsible for providing exceptional customer service while coordinating administrative processes that support the organization's donor engagement strategy. Working closely with the Director of Events & Donor Engagement (DEDE), the DEC helps implement communication and cultivation strategies that strengthen relationships and increase donor and partner engagement.

This position plays a key role in growing and stewarding the Mission's donor base through consistent communication, strategic cultivation efforts, and management of the mid-level donor program. The DEC will also support the development of the Mission's volunteer-to-donor pipeline and assist with donor and volunteer events that deepen engagement, strengthen relationships, and connect supporters more closely to the life-changing work of the Rescue Mission.

Key Responsibilities

• Coordinate and execute donor communications using the Mission's CRM and engagement tools to ensure timely, strategic, and high-quality interactions while serving as a knowledgeable ambassador for the Rescue Mission's programs and services.
• Manage and cultivate a caseload of mid-level donors through personalized stewardship, excellent customer service, and strategic engagement designed to increase donor retention, grow giving, achieve annual revenue goals, and advance donors to major-gift levels.
• Leverage CRM data and donor analytics to maintain accurate donor records, identify qualified prospects, track engagement activities, support portfolio management, and inform donor cultivation strategies.
• Support the planning and execution of donor engagement events that deepen relationships, increase donor involvement, and connect supporters to the Mission's impact through meaningful experiences, volunteer opportunities, and special events.

Other Related Duties :

• Support and participate in ministry-wide activities and chapels as applicable.
• Collaborate cross-functionally to uphold trauma-informed practices and ensure client dignity.

Staff Expectations

As a representative of San Diego Rescue Mission, all employees are expected to:

• Adhere to the Statement of Faith, upholding biblical principles in all aspects of work and life.
• Be prepared to share the hope you have in Christ. As a representative of Christ, be ready to gently and respectfully share the Good News of Jesus Christ at all times.
• Live out the Mission, Vision, and Values of the SDRM by safeguarding the Mission, pursuing the Vision, and reflecting our core values-Faith, Compassion, Excellence, and Integrity-in both your personal and public life. Remain focused on serving, demonstrating a deep desire to see God transform the lives of those experiencing homelessness.

• Intentionally spend time in God's Word, prayer, staying rooted in a biblical community (local church, ministry, small group) to deepen your relationship with Christ.
• Model servant leadership in all interactions, encourage and support SDRM staff in their walk with Christ, putting the needs of others before yourself.
• Foster a coachable, approachable, and humble spirit, remaining open to feedback, growth, and guidance.

Qualifications

Education:

• Preferred: Associate's or bachelor's degree in administration, Nonprofit Management, or 2 years+ of related experience.

Experience:

• 2-4 years administrative experience; nonprofit or development support preferred.

Skills & Abilities:

• Ability to function effectively in a dynamic, faith-based environment
• Strong builder, organizational, multi-tasking, and communication skills
• Proficient in Microsoft Office, Content Creation Tools, and CRM systems (e.g., Canva, Virtuous)
• Discreet, professional, and attentive to detail-especially with donor data
• Friendly, proactive, and mission-driven with a customer service mindset
• Able to work independently and in a team in a fast-paced environment

Work Environment and Physical Demands

• This role may require walking, standing, lifting up to 25 lbs, and working irregular hours, including evenings or weekends.
• Environment includes residential program sites and client-facing spaces.

Travel/Transportation

The incumbent must travel on a regular (or periodic) basis, as the job requires. The incumbent must have reliable transportation (public transportation may be acceptable depending on the purpose of travel). If the incumbent receives authorization to use a Mission vehicle to perform duties, he or she must present a current California driver's license and a good driving record to be placed on the Mission's insurance policy.
Equal Employment Opportunity Statement

San Diego Rescue Mission is an equal opportunity employer and a faith-based organization. All employment decisions are made based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, gender identity, age, disability, or any other status protected by federal or California law. As a religious organization, SDRM exercises its rights under the Civil Rights Act Section 702 and applicable California law to employ individuals who share its Christian beliefs and values.
Acknowledgment and Signatures

I have read and understand the job description outlined above. I agree to perform the duties as described and acknowledge that the responsibilities and expectations may be adjusted at the discretion of the San Diego Rescue Mission.

I understand that employment with the San Diego Rescue Mission is at-will, meaning either the Mission or I may terminate the employment relationship at any time, with or without cause or notice, except as otherwise provided by law.

As a condition of employment at this Christ-centered organization, I affirm my agreement with and support of the SDRM's Statement of Faith, Mission, Vision, and Values and Staff Exceptions. I commit to upholding these principles in both my personal and professional life and agree to serve in a manner that reflects the faith-based nature of this ministry.